Service Reliability Engineer

Job description

**11202BR**
**PRS Facility Location:**

EMD HQ LaGrange, IL - 400

**Job Purpose:**

The Service Reliability Engineer is a technical role focusing on ensuring the reliable performance of locomotive systems and components.

The Service Reliability Engineer will drive product performance improvements through the application of specialized knowledge, skills, and abilities to tasks/projects associated with the products we design, manufacture, sell, and other related services we provide.

Work involves independent judgement, decision-making, and creativity.

The Service Reliability Engineer is responsible for answering technical questions from customer representatives, supporting and leading continuous improvement projects, driving Reliability Centered Maintenance investigations, recommending product or process improvements, developing and publishing Service Documentation, and providing regular updates/presentations to internal and external customers.

This position interfaces with individuals from across the organization – namely Field Service, Warranty, Sales, Supplier Quality, and Production/Production Quality.

**Req ID:**

11202BR

**Company Description:**

Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit.

Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies.

Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe.

From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities.

In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence.

At Progress Rail, the team is not just building the future of rail—they are making history every day.

**Education / Training:**

• College degree with a major in Engineering, Engineering Technology, or equivalent training/experience.

**Job Title:**

Service Reliability Engineer

**City:**

La Grange

**Key Job Elements:**

• Works with various rail line services – both domestic and international – to collect, understand, and analyze locomotive component/system performance;
• Utilize internal and external tools such as IntelliTrain / Uptime, LTS, SAP, PowerBI and customers’ systems;
• Coordinate and consult with a variety of departments, such as Design Engineering, Field Service, Supplier Quality, and Production to gather information to understand and analyze locomotive component/system failure data;
• Provide information to and collaborate with Service Reliability and Product Line Fleet Management teams to support fleet and product improvement initiatives;
• Actively monitor and track performance of improvements after implementation;
• Generate locomotive component metrics report-outs utilizing appropriate data sources;
• Assist in and/or lead the identification, investigation and resolution of product reliability and performance issues;
• Communicate status of product performance and problem resolution to Progress Rail management and field personnel;
• Support technical design reviews;
• Create, review, and approve Service Documentation, such as Service Advisories, Maintenance Instructions, Troubleshooting guides, and Modification Instructions.

**Qualifications and Experience:**

• Ability and/or experience resolving complex electrical and/or mechanical problems;
• Understanding of engineering theory and principles of design;
• Ability to read engineering drawings and sketches;
• Understanding of design / manufacturing process;
• High level of interpersonal skills required to work effectively with others;
• Strong verbal and written communication skills;
• Proficient with Microsoft Office software, particularly Excel;
• High level of analytical ability where problems are complex;
• Knowledge of fundamental statistics;
• Knowledge of fundamental data analytics and visualization;
• Basic locomotive knowledge;
• Passion for problem solving and continuous improvement;
• Willingness to travel to support projects as needed.

Preferred Skills
• Experience with EMD locomotives;
• Knowledge of locomotive shop practices;
• Knowledge of locomotive database information;
• Functional knowledge of the railroad’s locomotive tracking computer system;
• Six Sigma Green Belt or higher;
• Knowledge of Shainin Red X methodologies;
• Project management experience and/or training;
• Willing to travel on extended basis (domestic and international).

Essential and Physical Activities Functions
• Motion – The position spends most of the time in an office setting.

The position will require occasional walking, standing, stooping, and bending;
• Vision/Hearing Requirements – This position spends prolonged periods sitting at a desk and working on a computer and must be able to communicate effectively with internal and external customers;
• Work Environment – Work in temperature-controlled environment;
• Emotional Demands – Required to liaise with multiple levels within the organization, including senior leaders and managers.

Individual must be well-spoken, able to manage multiple priorities and individual requests daily;
• Safety – This is not a safety sensitive position.

It is primarily an office position requiring awareness of the safety requirement in an office environment within the facility; must be capable of following all safety protocols.

When traveling to supplier, customer, or production facilities, local safety practices must be followed.

**EEO:**

Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

**Benefits:**

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience.

Please note that salary is only one component of total compensation at Progress Rail.**

+ Competitive Salary
+ 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
+ Medical/Dental/Vision/Life/Disability Insurance
+ Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
+ Flexible Spending Accounts
+ Paid Vacation
+ Paid Holidays
+ Paid Time-Off (PTO)
+ Employee Assistance Plan
+ Education Assistance Program
+ Employee Recognition Programs
+ Site specific Production and Incentive Plans
+ Site specific Step and Skill Level Wage Adjustment Plans
+ Site Specific Relocation and Sign-on Bonus Programs

_*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status.

The provisions of the plan documents control such benefits._

_**Subject to position, eligibility, and plan guidelines._

**Job Category:**

Marketing, Sales and Service

**State::**

Illinois

**Summary Pay Range:**

$57,538.38 - $106,440.00

Required Skill Profession

Other General