Urgent! Service Support Coordinator Job Opening In Irving – Now Hiring Johnson Controls
Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.
Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you.
You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.
We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Here's What We Have To Offer
What we offer
Competitive pay
Paid vacation/holidays/sick time 10 days of vacation first year!
Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!
Extensive product and on-the-job/cross-training opportunities With outstanding internal resources!
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle, tools, and equipment provided to complete all jobs.
JCI Employee discount programs (The Loop by Perk Spot)
Check us Out:
This is a Remote Position.
What you will do:
This position reports to the Strategic Account Service Support Team Manager.
The individual will receive and process National Account customer service requests via inbound phone calls from the dedicated service support line, emails, or customer portals and will coordinate with appropriate District office location for customer service/inspection support.
Additionally, will support Senior Strategic Account Service Support Coordinators as needed.
How you will do it:
Receive requests for service from customers/or other Strategic Account Service Support Coordinators (via phone, email, or customer portal) and forward to appropriate branch office, follow up and report completed work to the customer.
Create Service Requests for customer via Oracle ACE or Genesys.
Review On-Hold Report daily for service requests that require your attention.
Review Open Call Report daily for service requests that require follow up.
This is a position that will involve a high level of investigation to achieve problem resolution.
Serve as the primary point of contact for select National Accounts customers in USA (and assist Canada) ensuring all service-related requests are met including inspections, service calls, emergency parts deliveries and all written correspondence is completed and forwarded to the customer.
Process quotes and proposals when required.
Implement client contracts and provide information to regional and district personnel.
Coordinate customer requirements and issues of concern, to include monthly account reporting requirements (extraction of late inspection reports via system(s) utilized by the SST group, follow up on open issue(s) reported by the customer in a timely and accurate manner as required and any other reporting means required and requested by management or the customer).
All other duties as assigned.
Serve as a first level contact for customers on the call center line and forward to Senior SSCs if further follow up is needed based off assigned customer portfolios.
What we look for
Required
Education: High School Diploma or Equivalent
Experience: 2-3 years equivalent work experience
PC skills Microsoft Office Products e.g., Word, Excel, Outlook, and Power Point.
Excellent written and communication skills required.
Customer service background.
Ability to Multi-task
Preferred:
Exceptional skills with but not limited to ACE, SharePoint, and Third-Party Websites.
Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.
Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you.
You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.
We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Here's What We Have To Offer
What we offer
Competitive pay
Paid vacation/holidays/sick time 10 days of vacation first year!
Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!
Extensive product and on-the-job/cross-training opportunities With outstanding internal resources!
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle, tools, and equipment provided to complete all jobs.
JCI Employee discount programs (The Loop by Perk Spot)
Check us Out:
This is a Remote Position.
What you will do:
This position reports to the Strategic Account Service Support Team Manager.
The individual will receive and process National Account customer service requests via inbound phone calls from the dedicated service support line, emails, or customer portals and will coordinate with appropriate District office location for customer service/inspection support.
Additionally, will support Senior Strategic Account Service Support Coordinators as needed.
How you will do it:
Receive requests for service from customers/or other Strategic Account Service Support Coordinators (via phone, email, or customer portal) and forward to appropriate branch office, follow up and report completed work to the customer.
Create Service Requests for customer via Oracle ACE or Genesys.
Review On-Hold Report daily for service requests that require your attention.
Review Open Call Report daily for service requests that require follow up.
This is a position that will involve a high level of investigation to achieve problem resolution.
Serve as the primary point of contact for select National Accounts customers in USA (and assist Canada) ensuring all service-related requests are met including inspections, service calls, emergency parts deliveries and all written correspondence is completed and forwarded to the customer.
Process quotes and proposals when required.
Implement client contracts and provide information to regional and district personnel.
Coordinate customer requirements and issues of concern, to include monthly account reporting requirements (extraction of late inspection reports via system(s) utilized by the SST group, follow up on open issue(s) reported by the customer in a timely and accurate manner as required and any other reporting means required and requested by management or the customer).
All other duties as assigned.
Serve as a first level contact for customers on the call center line and forward to Senior SSCs if further follow up is needed based off assigned customer portfolios.
What we look for
Required
Education: High School Diploma or Equivalent
Experience: 2-3 years equivalent work experience
PC skills Microsoft Office Products e.g., Word, Excel, Outlook, and Power Point.
Excellent written and communication skills required.
Customer service background.
Ability to Multi-task
Preferred:
Exceptional skills with but not limited to ACE, SharePoint, and Third-Party Websites.
HIRING HOURLY RANGE: $25.96-$32.69 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site at
Johnson Controls International plc.
is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Service Support Potential: Insight & Career Growth Guide
Real-time Service Support Jobs Trends in Irving, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Support in Irving, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 158061 jobs in United States and 202 jobs in Irving. This comprehensive analysis highlights market share and opportunities for professionals in Service Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Johnson Controls is currently hiring and seeking a Service Support Coordinator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Support Coordinator Jobs Irving.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Johnson Controls adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Support Coordinator Jobs United States varies, but the pay scale is rated "Standard" in Irving. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Support Coordinator typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Support Coordinator, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Support Coordinator interview at Johnson Controls, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Johnson Controls's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Service Support Coordinator is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!