Service Support Coordinator

Competitive pay

Paid vacation/holidays/sick time 10 days of vacation first year! 

Comprehensive benefits package including 401K, medical, dental, and vision care Available day one! 

Extensive product and on-the-job/cross-training opportunities With outstanding internal resources! 

Encouraging and collaborative team environment 

Dedication to safety through our Zero Harm policy 

Company vehicle, tools, and equipment provided to complete all jobs.

JCI Employee discount programs (The Loop by Perk Spot) 

Check us Out:  

Receive requests for service from customers/or other Strategic Account Service Support Coordinators (via phone, email, or customer portal) and forward to appropriate branch office, follow up and report completed work to the customer.

Create Service Requests for customer via Oracle ACE or Genesys.

Review On-Hold Report daily for service requests that require your attention.

Review Open Call Report daily for service requests that require follow up.

This is a position that will involve a high level of investigation to achieve problem resolution.

Serve as the primary point of contact for select National Accounts customers in USA (and assist Canada) ensuring all service-related requests are met including inspections, service calls, emergency parts deliveries and all written correspondence is completed and forwarded to the customer.

Process quotes and proposals when required.

Implement client contracts and provide information to regional and district personnel.

Coordinate customer requirements and issues of concern, to include monthly account reporting requirements (extraction of late inspection reports via system(s) utilized by the SST group, follow up on open issue(s) reported by the customer in a timely and accurate manner as required and any other reporting means required and requested by management or the customer).

All other duties as assigned.

Serve as a first level contact for customers on the call center line and forward to Senior SSCs if further follow up is needed based off assigned customer portfolios.

Education: High School Diploma or Equivalent

Experience: 2-3 years equivalent work experience

PC skills Microsoft Office Products e.g., Word, Excel, Outlook, and Power Point.

Excellent written and communication skills required.

Customer service background.

Ability to Multi-task

Exceptional skills with but not limited to ACE, SharePoint, and Third-Party Websites.

Competitive pay

Paid vacation/holidays/sick time 10 days of vacation first year! 

Comprehensive benefits package including 401K, medical, dental, and vision care Available day one! 

Extensive product and on-the-job/cross-training opportunities With outstanding internal resources! 

Encouraging and collaborative team environment 

Dedication to safety through our Zero Harm policy 

Company vehicle, tools, and equipment provided to complete all jobs.

JCI Employee discount programs (The Loop by Perk Spot) 

Check us Out:  

Receive requests for service from customers/or other Strategic Account Service Support Coordinators (via phone, email, or customer portal) and forward to appropriate branch office, follow up and report completed work to the customer.

Create Service Requests for customer via Oracle ACE or Genesys.

Review On-Hold Report daily for service requests that require your attention.

Review Open Call Report daily for service requests that require follow up.

This is a position that will involve a high level of investigation to achieve problem resolution.

Serve as the primary point of contact for select National Accounts customers in USA (and assist Canada) ensuring all service-related requests are met including inspections, service calls, emergency parts deliveries and all written correspondence is completed and forwarded to the customer.

Process quotes and proposals when required.

Implement client contracts and provide information to regional and district personnel.

Coordinate customer requirements and issues of concern, to include monthly account reporting requirements (extraction of late inspection reports via system(s) utilized by the SST group, follow up on open issue(s) reported by the customer in a timely and accurate manner as required and any other reporting means required and requested by management or the customer).

All other duties as assigned.

Serve as a first level contact for customers on the call center line and forward to Senior SSCs if further follow up is needed based off assigned customer portfolios.

Education: High School Diploma or Equivalent

Experience: 2-3 years equivalent work experience

PC skills Microsoft Office Products e.g., Word, Excel, Outlook, and Power Point.

Excellent written and communication skills required.

Customer service background.

Ability to Multi-task

Exceptional skills with but not limited to ACE, SharePoint, and Third-Party Websites.