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Urgent! ServiceNow Administrator / Developer Senior Technical Specialist Job Opening In Raleigh North Carolina – Now Hiring Veracity Software Inc

ServiceNow Administrator / Developer Senior Technical Specialist



Job description

ServiceNow Administrator / Developer – Senior Technical Specialist

Location: 3700 Wake Forest Rd, Raleigh, NC

Work Arrangement: Hybrid

Engagement Type: Contract

Start Date: 08/18/2025

End Date: 06/30/2026



The Senior Technical Specialist – ServiceNow Administrator / Developer will support the North Carolina Department of Information Technology (NCDIT) in maintaining and enhancing its Customer Service Management (CSM) system using ServiceNow.

This is a hands-on technical role within a collaborative development team focused on delivering secure, scalable, and user-centric service solutions for internal and external stakeholders.

This is a high-demand position in a matrixed environment, requiring the ability to manage multiple work streams while ensuring platform stability, process compliance (including FedRamp), and business alignment.
Responsibilities:


  • Administer the ServiceNow platform with a focus on Customer Service Management (CSM) modules.

  • Develop enhancements, upgrades, and fixes to improve platform performance and compliance.

  • Work with development teams on workflows and solutions aligned with user stories and business requirements.

  • Create and maintain technical documentation for application configurations and customizations.

  • Participate in design sessions and stakeholder engagement to define and refine user journeys.

  • Perform system and workflow enhancements, script changes, and system integrations as needed.

  • Support continuous improvement efforts, analyzing system data and user feedback.

  • Execute data imports, mappings, and migrations within the ServiceNow platform.

  • Adhere to FedRamp compliance and agency platform standards.



Minimum Qualifications:


  • Bachelor's degree in Computer Science, Information Systems, or a related field.

  • 5+ years of experience supporting and administering ServiceNow CSM.

  • Strong expertise in ServiceNow forms, fields, scripts, workflows, and portal configuration.

  • Experience integrating ServiceNow with monitoring and data federation tools.

  • Proficiency in JavaScript, HTML, XML, and Web Services.

  • Experience designing and deploying web-based end-user self-service portals.



Preferred Qualifications:


  • Experience working in government (local, state, or federal).

  • Proven track record of implementing ServiceNow CSM using its framework and best practices.

  • Strong grasp of continuous improvement processes and user-centric design.

  • Familiarity with HR processes in a ServiceNow environment.

  • Ability to obtain a security clearance under FedRamp standards.

  • Excellent written and verbal communication skills with ability to present technical data to non-technical audiences.

  • Strong problem-solving, decision-making, and analysis interpretation skills.



Key Competencies:


  • Decision Quality

  • Problem Solving

  • Directing Others

  • Drive for Results

  • Organizational Agility

  • Building Effective Teams

  • Motivating Others




Recruiter Submission Template –



Full Name:

Degree Major with University & Completion Year:

Total experience as ServiceNow Administrator/Developer – Senior Technical Specialist?

Experience working in the governmental sector (local, state, or federal)?

Motivation for Interest in This Position:

Contact Number:

Email ID:

LinkedIn Profile URL:

Full Address (Street, City, State, Zip):

Notice Period (in weeks):

Current Work Authorization Status (e.g., US Citizen, Green Card, H1B, etc.):

Expected Salary:

Are you ready to relocate on your own expenses and work Raleigh, NC - Hybrid?





Skill

Required / Desired

Amount of Experience

Candidate Experience



Experience working in the governmental sector (local, state, or federal)

Required

1





Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework

Required

3





Experience performing continuous improvement initiatives for processes and services

Required

3





Strong knowledge and familiarity with HR processes

Required

3





Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience

Required

3





Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results

Required

3





Produce unambiguous, comprehensive, and accurate interpretations of analysis

Required

3





Ability to obtain a security clearance with FedRamp administration standards

Required

3








Required Skill Profession

Other General



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