ServiceNow Administrator

Job description

ServiceNow Administrator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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**The Opportunity:**

Are you ready to revolutionize financial auditability and transportation logistics?

We're seeking a successful, experienced ServiceNow Administrator to join a phenomenal team focused on implementing a cutting-edge software system that will transform how USTRANSCOM manages finances and supply chains.

If you're passionate about leveraging technology to streamline operations and enhance transparency, this is your chance to make a significant impact.

Join us in building the future of financial and logistical management!

**Responsibilities:**

+ Configure and maintain the ServiceNow SPM/EAP modules, including workflows, business rules, and UI policies to align with SAFe practices.
+ Manage user access, roles, and permissions, to ensure users have the correct access to the platform's features and data
+ Build and maintain custom dashboards, reports, and visualizations to provide actionable insights into Agile/SAFe portfolio execution and delivery performance.
+ Develop and support integrations between ServiceNow and external systems (e.g., DevOps toolchains) to enable end-to-end portfolio traceability.
+ Partner with business stakeholders, senior leadership, and Agile teams to gather requirements, define process maps, and configure ServiceNow solutions aligned to SAFe’s portfolio, ART and Team structures.
+ Support standardization of processes and enforce enterprise-wide Agile practices within ServiceNow EAP to improve portfolio transparency and flow.
+ Troubleshoot, investigate, and resolve platform issues, while providing ongoing technical support and guidance to end users.
+ Create and maintain comprehensive documentation, user guides, and training materials to improve adoption and support self-service.
+ Provide expert advice and consultation on technical and functional aspects of ServiceNow SPM/EAP, ensuring scalability and enterprise readiness.
+ Collaborate on tool evaluations, testing, and recommendations for new features, plug-ins, or upgrades to enhance platform capability.
+ Ensure timely delivery of configurations and enhancements in line with PI and Sprint cadence, managing multiple priorities in a fast-paced environment.
+ Strong communication, Strong presentation and writing skills
+ Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members

**Qualifications:**
_Required:_

+ Must be a U.S. Citizen with the ability to pass background investigation that includes, but are not limited to:

- 3-year check for felony convictions

- 1 year check for illegal drug use

- 1 year check for misconduct such as theft or fraud

+ Bachelor's degree in Computer Science, Software Engineering, Information Management Systems or a related discipline (equivalent combination of education and professional experience may be considered in lieu of degree)
+ 5+ years of experience as a ServiceNow Developer or Administrator
+ 5+ years of experience in a SAFe or Agile environment
+ Agile 2.0 experience
+ Knowledge of, or experience working with ServiceNow Strategic Portfolio Management module (SPM)

_Desired:_

+ Advanced experience with ServiceNow implementations
+ ServiceNow Application Developer certification
+ Experience with extending the ServiceNow schema to custom applications
+ Strong background with relational databases (e.g. MySQL, Oracle)
+ Business Rules, Script Includes, UI Actions, Scheduled Jobs experience - all scripted aspects of the ServiceNow system
+ ServiceNow client and server-side JavaScript and the ServiceNow APIs expertise
+ Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
+ Customizing ServiceNow using UI Pages, UI Macro, CMS using CSS, HTML, Jelly, Service Portal, or other equivalent experience
+ Experience presenting and conducting demo reviews with client stakeholders

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**What You Can Expect:**

**A culture of integrity.**

At CACI, we place character and innovation at the center of everything we do.

As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

**An environment of trust.**

CACI values the unique contributions that every employee brings to our company and our customers - every day.

You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

**A focus on continuous growth.**

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

**Your potential is limitless.** So is ours.

Learn more about CACI here.

(https://careers.caci.com/global/en/life-at-caci)

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**Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive compensation, benefits and learning and development opportunities.

Our broad and competitive mix of benefits options is designed to support and protect employees and their families.

At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Learn more here (https://careers.caci.com/global/en/employee-benefits) .

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$61,600-$129,300

_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Required Skill Profession

Other General