ServiceNow Architect

Job description

**Date Posted:**

2025-07-30
**Country:**

United States of America
**Location:**

UTTX1: Corp Remote Office TX Remote Location
, Houston, TX, 77064 USA
**Position Role Type:**

Unspecified
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future.

The company will not offer immigration sponsorship for this position.​
The company will not seek an export authorization for this role.
**Security Clearance:**

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide.

It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon.

Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity.

The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

**The following position is to join our RTX Enterprise Services team:**

Raytheon Technologies has an opening for a Manager II Information Systems on the HRIS Team acting as a ServiceNow Technical Lead – Portal/Special Projects.

Responsible for development, implementation and maintenance of specially designed human resources information systems and related policies and procedures designed to obtain, record, and process employee information.

**What You Will Do:**

+ Own and drive L3/L4 production support / enhancements with support/dev team members, business stakeholders, platform team and vendors
+ Lead technical aspects of project delivery by collaborating with functional teams, business units, vendors and partners
+ Develop POCs and present solution options to senior leadership to help solve complex business problems
+ Establish high standards and act as the mentor to the development teams
+ Drive release management and change management processes
+ Implement process improvements by collaborating with the platform team
+ Contribute to roadmaps and accelerate the adoption and maturity of the platform capabilities
+ Provides retrieval ability to produce employee information for analysis and decision making, statistical data, and other employee-related reports as required
+ Lead a technically team geographically dispersed in the US and in India
+ Maintains current awareness of trends in HRIS and software developments and keeps abreast of trends and new methods in information systems training, materials, and techniques

**Qualifications You Must Have:**

+ Bachelor’s in Computer Science, Technology, Information Systems or related discipline and minimum 8+ years related work experience and a strong knowledge on the core ITSM platform, platform security and integrations
+ Experience with full cycle implementation in ServiceNow primarily on HRSD with experience in integrating ServiceNow with third-party software using REST/SOAP including scripted web services, servers
+ Experience in Service Portal and building custom widgets using Angular JS and in implementing and customized core applications including incident, problem, change, knowledge, configuration management and service catalog
+ Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working a SaaS environment
+ Hands-on experience in configuration and development in portal, workflows, UI actions, integrations and knowledge of key integrations and their mechanisms with multiple HR technology platforms like Workday and Knowledge of technical components such as LDAP, SSO, SSL and other such technologies

**Qualifications We Prefer:**

+ Strong expertise in Agile development/SDLC methodologies, Test Automation
+ Experience in release management and change management processes
+ Become the SME on all components of ServiceNow HRSD

**What We Offer:**

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.

Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

**Work Location:**

Remote

The salary range for this role is 124,000 USD - 250,000 USD.

The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role.

If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted.

However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

_RTX is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._

**Privacy Policy and Terms:**

Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Required Skill Profession

Other General