<p><span style="font-size:12pt"><span style="background:white"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:"><span style="color:black">Job Title: ServiceNow CSM Developer</span></span></span></b></span></span></span></p> <p><span style="font-size:12pt"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:"><span style="color:black">Location: Atlanta, GA (Onsite)</span></span></span></b></span></span></p> <p> </p> <p><span style="font-size:12pt"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:"><span style="color:black">Job Description:</span></span></span></b></span></span></p> <p><span style="font-size:12pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:"><span style="color:black">We are seeking a skilled ServiceNow CSM (Customer Service Management) Developer to join our team onsite in Atlanta, GA.
The ideal candidate will be responsible for designing, developing, and implementing ServiceNow CSM solutions, integrations, and configurations aligned with business requirements.
The role requires deep technical expertise in the ServiceNow platform with a focus on the CSM module.</span></span></span></span></span></p> <p> </p> <p><span style="font-size:12pt"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:"><span style="color:black">Key Responsibilities:</span></span></span></b></span></span></p> <ul> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Design and develop ServiceNow CSM applications and modules</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Customize and configure Customer Service Management workflows, portals, case management, and knowledge management</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Work with business stakeholders to gather requirements and translate them into technical solutions</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Implement integrations between ServiceNow CSM and third-party systems (REST, SOAP APIs)</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Develop scripts (client/server), business rules, UI policies, and data policies as required</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Perform unit testing and support user acceptance testing</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Create and maintain documentation for configuration, development, and deployment activities</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Monitor system performance and troubleshoot issues</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Collaborate with cross-functional teams including ITSM, ITOM, and other ServiceNow developers</span></span></span></span></span></span></li>
</ul> <p><span style="font-size:12pt"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:"><span style="color:black">Required Qualifications:</span></span></span></b></span></span></p> <ul> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">7+ years of experience in ServiceNow development</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">3+ years specifically working with ServiceNow CSM module</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Strong knowledge of ServiceNow architecture and components</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Experience with scripting languages including JavaScript and Glide</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Experience building portals and configuring service catalogs within CSM</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Hands-on experience with integrations using REST/SOAP APIs</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Solid understanding of Agile and SDLC processes</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">Excellent communication and problem-solving skills</span></span></span></span></span></span></li>
</ul> <p><span style="font-size:12pt"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:"><span style="color:black">Preferred:</span></span></span></b></span></span></p> <ul> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">ServiceNow Certified System Administrator (CSA)</span></span></span></span></span></span></li> <li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:">ServiceNow CSM Implementation Specialist Certification</span></span></span></span></span></span></li>
</ul> <p><span style="font-size:11.0pt"><span calibri="" light="" style="font-family:"><span style="color:black">Experience with ServiceNow ITSM, ITOM, or FSM is a plus</span></span></span></p>