ServiceNow Integrator / Architect

Job description

**Description**

SAIC is looking for an exceptional IT professional to join our Civilian Sector as a ServiceNow Integrator in support of the Federal Aviation Administration Integrated Service Center (FAA ISC).

SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

As a ServiceNow Integrator, you will play a pivotal role in enhancing and integrating platform capabilities and module functionalities within the FAA ServiceNow environment.

You will be instrumental in supporting the FAA through agile development practices, driving seamless integration of various systems and tools to optimize service delivery.

**RESPONSIBILITIES**

+ Assist in implementing new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration.
+ Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience.
+ Foster platform-wide interoperability through integrations with FAA systems and data repositories, promoting a unified system-of-record across AIT and enterprise stakeholders.
+ Apply Agile Software Development Life Cycle (SDLC) methodologies to lead the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and interoperability between various tools and platforms.
+ Collaborate with stakeholders to gather requirements and design integration solutions that align FAA’s digital governance and enterprise architecture frameworks.
+ Implement ServiceNow enhancements and integrations, leveraging best practices to ensure iterative delivery, continuous improvement, and alignment with evolving mission and operational priorities.
+ Assist in promoting FAA business process reengineering and standardization to maximize the business value derived from integrated ServiceNow solutions.
+ Assist with providing all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption.

**Qualifications**

**REQUIRED SKILLS AND EXPERIENCE**

+ **Bachelor’s Degree in Information Technology + 10 of relevant experience** ; additional experience in lieu of degree may be considered.
+ Proven experience with integrating ServiceNow with enterprise systems and third-party applications.
+ Experience leading complex Integration projects utilizing the PMI framework.
+ Experience with technical leadership, client engagement, and presenting to large audiences.
+ Ability to obtain FAA Public Trust, Citizenship Required.

**DESIRED SKILLS AND EXPERIENCE**

+ Prefer Masters degree in IT field and 10+ years of related experience is preferred.
+ Strong preference for individuals with ServiceNow certifications, including Certified Implementation Specialist and Certified Application Developer.
+ ServiceNow Architecture experience.
+ Scrum Master/Agile experience.
+ Experience supporting FedRamp authorized software.
+ Results-Driven: Demonstrates a commitment to achieving integration goals delivering superior results with minimal oversight.
+ Entrepreneurial Mindset: Approaches challenges with resourcefulness and creativity, continuously seeking improvement and innovation.
+ Takes Ownership: Assumes responsibility for outcomes and demonstrates a high degree of accountability and follow-through.
+ Highly Motivated: Brings energy and enthusiasm to their work, setting ambitious goals and pushing boundaries to achieve them.

Target salary range: $120,001 - $160,000.

The estimate displayed represents the typical salary range for this position based on experience and other factors.
REQNUMBER: 2510609
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets.

Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training.

We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity.

Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion.

For more information, visit saic.com.

For information on the benefits SAIC offers, see Working at SAIC.

EOE AA M/F/Vet/Disability

Required Skill Profession

Other General