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Urgent! ServiceNow Platform Manager Job Opening In Universal City – Now Hiring Stand 8

ServiceNow Platform Manager



Job description

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We are seeking an experienced ServiceNow Platform Manager to oversee the management, governance, and ongoing operations of our enterprise ServiceNow (SNOW) platform.

This role is responsible for ensuring the platform is stable, secure, compliant, and delivering business value at scale.

The ServiceNow Platform Manager will work closely with technical and functional teams including developers, engineers, business analysts, and testers to manage demand intake, oversee enhancements, guide ITSM processes, and ensure effective platform performance.

This role is not a hands-on coding role, but instead requires strong leadership, governance, security awareness, process management, and platform strategy across a large enterprise environment.

This project must be remote commutable within Los Angeles, New York City.

We are setting up interviews immediately, and if you're excited about making an impact and bringing the best-in-class service to a global enterprise, we'd love to hear from you!

Responsibilities

  • Manage the day-to-day operation, performance, and governance of the ServiceNow platform.

  • Coordinate the intake, prioritization, and delivery of platform enhancements, backlog items, and business requests.

  • Lead cross-functional teams (ServiceNow developers, engineers, analysts, and testers) to ensure timely and effective delivery of solutions.

  • Collaborate with security and compliance teams to ensure platform access, integrations, and configurations meet enterprise security standards.

  • Manage and monitor platform observability, including health dashboards, alerts, error handling, and proactive issue resolution.

  • Oversee and enforce governance frameworks, development standards, and compliance policies across the platform.

  • Partner with business stakeholders to align platform enhancements with organizational goals and service delivery objectives.

  • Plan and coordinate major upgrades, patches, and strategic module rollouts (ITSM, Service Catalog, Service Portal, CMDB, ITAM, ITOM).

  • Develop and maintain the platform roadmap, balancing innovation with operational stability.

  • Drive platform adoption and maturity by promoting standardization, automation, and best practices across teams.

  • Ensure robust audit, reporting, and KPI tracking for platform health, usage, and compliance.

  • Provide leadership and direction for ITSM processes (Incident, Problem, Change, Request, Knowledge), ensuring alignment with ITIL best practices.

  • Partner with process owners to continuously improve operational workflows and service delivery efficiency.

  • With other leadership, help define and set strategic direction for ITSM and enterprise service management processes supported by ServiceNow.

  • Build and communicate roadmaps for future ServiceNow development and capability enhancements, ensuring alignment with business and IT strategy.

  • Champion cross-team collaboration to expand ServiceNow into additional enterprise functions (e.g., HRSD, CSM, SecOps, ITBM).

Required Skills
  • 10+ years of IT service delivery experience, with 5+ years managing ServiceNow platforms in large enterprise environments.

  • Strong knowledge of ServiceNow ITSM, Service Catalog, Service Portal, CMDB, and ITAM; familiarity with ITOM, HRSD, CSM, and other modules is a plus.

  • Experience managing ServiceNow platform governance, compliance, and security frameworks.

  • Familiarity with observability and monitoring best practices for platform health and performance management.

  • Proven ability to lead and support ITSM process management (Incident, Problem, Change, Request, Knowledge) in alignment with ITIL standards.

  • Demonstrated success in leading cross-functional ServiceNow teams (developers, analysts, testers, engineers).

  • Awareness of ServiceNow development capabilities: Flow Designer, IntegrationHub, ATF, Scoped Apps, and API integrations - with the ability to guide teams that execute them.

  • Experience creating and executing platform strategy, roadmaps, ITSM process direction, and capability enhancements.

  • Excellent communication, stakeholder engagement, and executive reporting skills.

  • Strong grounding in ITIL processes and how they align with ServiceNow for enterprise service delivery.

Preferred Qualifications
  • ITIL v4 certification.

  • Background in problem management, service request fulfillment, and operational governance.

  • Experience with cloud operations, automation initiatives, and vendor coordination.

  • Familiarity with enterprise platforms used in ITSM environments.

Additional Details
The base salary range for this position is $140,000 - 175,000 annually, depending on experience.

Our salary ranges are determined by role, level, and location.

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits
  • Medical coverage and Health Savings Account (HSA) through Anthem
  • Dental/Vision/Various Ancillary coverages through Unum
  • 401(k) retirement savings plan
  • Company-paid Employee Assistance Program (EAP)
  • Discount programs through ADP WorkforceNow
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more.

STAND 8 focuses on the bleeding edge of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at http://www.stand8.io; and reach out today to explore opportunities to grow together!


Required Skill Profession

Computer Occupations



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