SILP Program Supervisor

Job description

SILP Program Supervisor

Requisition #: req15431

Location: Grand Rapids, MI

Hours: 40 hours/week 

At Bethany Christian Services, we believe families provide the strongest foundation for care and connection.

That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe.

Our work began in 1944 with the care of a single child.

Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families.

Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country.

Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.

As the Program Supervisor, you will be primarily responsible for supervising the direct service staff and enhancing the services delivered to clients with a wide range of services within the program.

This individual is also responsible for ensuring quality services, and smooth operations.

The Program Supervisor will oversee contract activities and requirements, as well as develop and maintain community partnerships.


This position is expected to function effectively with limited supervision while following guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Lead and manage staff workload, case assignment, and other needed interventions required by staff to ensure quality services in accordance with agency expectations and program requirements;
• Oversee the communication of information between the case workers and all parties involved in a case as it relates to all aspects of care and service to the client;
• Oversee and supervise the on-going assessment of client safety, and permanency and well-being functions;
• Perform quality checks on the placement and delivery of services by case workers to ensure all internal and external requirements are being met;
• Oversee, lead, and provide final approval on the development and implementation of all plans designed to meet the needs of the clients;
• Promote effective operations through hiring, training, and orientation of new hires;
• Provide oversight of the program through support, training and development of staff;
• Provide guidance around educational information, referrals, outreach, advocacy, and support when needed;
• Provide weekly individual and monthly group supervision to assigned staff, while working to build a cohesive team and maintain positive staff morale;
• Review and ensure timely submission of all direct reports documentation as required by the program;
• Provide reports and testimony in court, if needed and as requested;
• Be available to support emergencies, as needed;
• Attend project team, local and national meetings that will enhance the provision of services to clients;
• Provide program updates, barriers, and needs to the leadership team;
• Stay up to date on program related topics, while also completing and coordinating trainings as required by funding sources;
• Periodically travel to facilities to build and maintain positive working relationships internally and externally, as needed;
• Ensure all case recording expectations satisfy agency and stakeholder requirements and are accurately recorded;
• Assist the collaboration between the local partnering offices and staff to ensure open communication and referrals are being assigned accurately and accepted in a timely manner;
• Demonstrate knowledge of external entities and stakeholders;
• Ensure monthly billing is accurate and submitted in a timely manner;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Complete other duties as assigned.



• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

QUALIFICATIONS:

• High school diploma, Bachelor’s degree in Human Services or equivalent field of study from an accredited college preferred;
• At least one (1) year of experience managing others;
• Bi-lingual in English and Spanish, preferred;
• Child Welfare Professional experience and certification if required by the program;
• Active professional licensure in accordance with state therapy licensing requirements if needed by program; if required by the program;
• Demonstrated ability with providing excellent clinical, therapeutic, and crisis intervention skills Demonstrated familiarity with utilizing interpreters in a therapeutic setting;
• Excellent verbal and written communication skills;
• Must be reliable with time sensitive deadlines and tasks;
• Must possess an ability and willingness to travel to other Bethany sites to meet staff and families when needed;
• Exercise a high level of confidentiality;
• Must exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Work well under pressure and adaptable to change;

• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver's license with at least 3 years driving experience in the to operate a vehicle on behalf of Bethany;
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

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Required Skill Profession

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