Simulation Technical Support Senior Engineer

Job description

AVEVA is creating software trusted by over 90% of leading industrial companies.

**Salary Range:**

$90,800.00 - $151,400.00

**This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.**

**Location:** Houston OR Lake Forest

**Hybrid:** 50% in the office

Join a dynamic team at the forefront of simulation technology, where every day brings new technical challenges and opportunities to make a real impact.

As a senior technical support engineer, you’ll troubleshoot complex issues, guide junior engineers, and deliver expert training to global clients.

You’ll collaborate with R&D, product, and delivery teams, contribute to knowledge sharing, and represent support at industry events.

This role blends deep technical problem-solving with customer interaction, offering a rewarding path for those passionate about simulation, innovation, and continuous learning in the oil and gas sector.

Ready to lead and grow?

This is your next challenge.

**Responsibilities - You will do:**

• Coverage of and response to live inbound technical support cases
• Ability to handle the more complex and advanced cases and to provide support to junior level engineers
• Technical troubleshooting, analysis, and diagnosis of issues
• Issue replication / duplication
• Research into workarounds and solutions
• Documentation of activities and findings in a case tracking tool
• Maintain product knowledge and proficiency
• Knowledge transfer via technical documentation such as Tech Notes, remote sessions recordings, Articles, White Papers, Knowledge Objects
• Position will involve performing customer training
• Teaching Intermediate and Custom level courses
• Training junior engineers to get to the next technical level
• Position will require some travel to receive or to provide training, to visit a customer site for troubleshooting purposes or to attend meetings/conferences
• Staffing and presenting technical papers at conferences and events and being the face of technical support to our customers

**Requirements - You will have:**

• **Bachelor's degree in Chemical Engineering** or higher with Process simulation and/or optimization experience required - (Bachelor's degree in Mechanical, Electrical, Process, Petroleum Engineering, Computer Science or Computer Engineering might be a fit under evaluation)

• 5+ years of experience in process engineering or pipeline simulation.

• Experience with software application support or deployment in the Oil & Gas industry.

• English language verbal and written communication skills.

**A PLUS:**

• Customer service and technical support experience.
• Instruction/training experience.
• Experience with AVEVA’s Pipeline Simulation products (e.g., PIM, PTS, SimSuite) or with AVEVA’s SimSci products (e.g. APS, Pro/II, DynSim, APO, etc).

• Proficiency in other languages (mainly Portuguese and Spanish).

**USA Benefits include:**

Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location.

Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

**Hybrid working**

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based.

Roles supporting particular customers or markets are sometimes remote.

**Hiring process**

Interested?

Great! Get started by submitting your cover letter and CV through our application portal.

AVEVA is committed to recruiting and retaining people with disabilities.

Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

**About AVEVA**

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries.

Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy.

Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment.

Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.

Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer.

We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.

We value diversity and the expertise that people from different backgrounds bring to our business.

AVEVA provides reasonable accommodation to applicants with disabilities where appropriate.

If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter.

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Empowering you with pioneering tech

AVEVA is a global leader in industrial software.

Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion.

We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) .

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/external/AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf) .

Required Skill Profession

Other General