Site Support Technician

Job description

Description
Looking for someone with just a few years of IT support experience Help Desk/Desktop entry level role.

Hands on and remote phone support.
The Client Services Support Technician is responsible for addressing the following:
 Help Desk calls from company user base
 Creates the initial record of the request
 Resolves all Level One end-user problem
 Identify, evaluate and solve end-user workstation problems
 Support and train end-users in a wide range of software applications
 As needed; read, understand and apply complex technical information
 Contacts third-party vendors for warranty service repair
 Maintains punctual and predictable attendance
 Assist site with after-hours support needs
 Member of on-call after hours rotation for supporting all sites
 Ability to work with minimal supervision, while communicating with site administration and other team members
 Work closely to learn and share technical skills with other team members
 Good Communication Skills
 Able to lead medium sized projects and contribute solutions to knowledge base.
 Master new computer technology
 Maintain cooperative working relationships
 Demonstrate sensitivity to, and respect for, a diverse population
 Mentor junior level technicians with technical training
 Dedicated Customer Service skills
 Active and supporting team member with eager, can-do attitude
 Strong knowledge of current desktop and laptop operating systems and hardware
 Ability to install and troubleshoot Microsoft Office and other desktop applications
 Skilled network and printing troubleshooting and problem resolution
 Ability to quickly learn and adapt to new technologies and processes
 Familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop and other remote access applications
 Must excel in an environment where exceeding customer expectation is the key objective
Provide technical software, hardware and network problem resolution
 Perform question/problem diagnosis and guiding users through step-by-step solutions
 Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, network, and
internet connection problems
 Clearly communicate technical solutions to end-users in a user friendly, professional manner
 Provide one-on-one end-user training as needed
 Escalate more complex end-user problems to the appropriate infrastructure team members
 Provides one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC)
software
 Assists in creating materials for end-user frequently asked questions (FAQs)
 Conduct hardware and software inventory database maintenance and reporting, and perform related work as
required
 Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and
peripherals
 Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and
network access problems
 Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
 Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor
maintenance agreements
Helps install local area network cabling systems and equipment such as network interface cards, servers and
switches
Skills
Support, Desktop, Troubleshooting, Help desk support, Active directory, Windows os, Exchange, Imaging, server support, Switches
Top Skills Details
Support, Desktop, Troubleshooting, Help desk support ,Active directory, Windows os, Exchange
Additional Skills & Qualifications
Skills/Qualifications:
 Basic knowledge of current desktop and laptop operating systems and hardware
 Can install Microsoft Office and other desktop applications
 Able to follow established troubleshooting and other process documentation
 Good communications skills.
 Can relay technical information in a manner the customer will understand
 Strong reading, documentation and basic math skills are required
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $33.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Santa Ana,CA.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General