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Urgent! Small Business Help Desk Representative Job Opening In Phoenix – Now Hiring ICONMA

Small Business Help Desk Representative



Job description


Our Client, a Property and Casualty Insurance company, is looking for a Small Business Help Desk Representative for their Phoenix, AZ/Hybrid location.
 

Responsibilities:

  • Provide timely customer service incoming requests via the phone in an automated call delivery environment

  • Multi-task between incoming calls and e-mail requests with ability meet turnaround time of business hours

  • Assume ownership and respond customer (internal/external) correspondence, complaints, and inquiries in an efficient, accurate and professional manner achieve an optimal outcome.

    Ability meet our First Level Resolution standards.

  • ensure complete resolution of all customer inquiries; may need coordinate end tend service with other business partners

  • Effectively navigate multiple systems and applications research, analyze and resolve customer inquiries

  • Work effectively in a team environment using professional interpersonal and communication skills

  • Basic knowledge of Small Commercial insurance principles and company products

  • Know and comply corporate policies, regulatory standards (SOX), internal business processes (while processing work and meeting and/or exceeding service performance and quality standards

  • Utilize basic understanding of product & underwriting guidelines

  • As business priorities change, support other teams and process transactions as needed

  • Complete assignments and other duties as assigned

  • Maintain performance standards within a fast paced environment


  • Requirements:
  • Strong customer service skills including oral and written communication.

  • Demonstrated leadership skills

  • Ability work with all types of customers and assist best ability in resolving their issue.

  • Experience in a call center or customer service environment preferred

  • Knowledge of customer service principles and practices

  • Ability handle multiple priorities within strict time constraints.

  • Excellent organizational skills, with the ability multi-task

  • Excellent verbal and written communications skills

  • Excellent collaboration skills

  • Strong Critical Thinking and Analytical Skills (Regarding being able identify potential issues being triaged based on training)

  • Possesses the ability work independently complete assignments in a timely manner.

  • Ability work well as in a team environment.

  • Demonstrated commitment team and departmental goals.

  • Ability make informed decisions, achieving the appropriate results.

  • Accurate Data Entry and Tracking skills required.

  • Working Knowledge of MS Word and Excel – be used reference and look up information.

  • Working Knowledge of Service Now preferred – be used track Help Desk tickets.

  • College level education preferred, but not required based on prior experience(s)

  • Commercial Insurance experience is preferred but not required.

  • Understanding of or ability learn Small Business Insurance product and underwriting guidelines is required.

  • General Computer and Program knowledge is preferred (as we will be troubleshooting and triaging these types of issues on our team for our business partners.


  • Why Should You Apply?
  • Excellent growth and advancement opportunities


  • Required Skill Profession

    Information And Record Clerks



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