- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Smart Home Help Desk Support Specialist I.
Urgent! Smart Home Help Desk Support Specialist I Job Opening In A3 Smart Home – Now Hiring AAA Northern California, Nevada & Utah
Why Work For Us?
+ Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
+ 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
+ Benefits – Medical, Dental, Vision, wellness program and more!
+ Paid Holidays
+ Paid Time Off – Team Members accrue paid time off monthly.
Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
+ Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
+ Free AAA Classic Membership
+ AAA Product Discounts
+ Tuition Reimbursement Program
.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks.
We believe everything you do outside of work adds to who you are at work.
WHY WORK FOR US?
+ Great Pay - with the opportunity for increases when performance skill blocks are achieved
+ 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
+ Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
+ Benefits – Medical, Dental, Vision, wellness program and more!
+ Paid Holidays
+ Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
+ Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
+ Free AAA Classic Membership
+ AAA Product Discounts
+ Tuition Reimbursement Program
We are looking for a creative problem solver to join our amazing AAA Smart Home team.
As a Tech Support Specialist I on our Tech Support team, you will troubleshoot equipment and service issues.
This position will conduct basic alarm panel, camera, and z-wave device troubleshooting with customers over the phone regarding their security systems.
You will also be the eyes and ears for our team to learn how we can continuously improve our products and services for our customers.
ESSENTIAL FUNCTIONS
+ Remote troubleshooting
+ Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
+ Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
+ Uses online resources, websites, computer and web based downloading programs
+ Tests with customer, verify codes signals are received and working properly
+ Submit service tickets as needed for onsite service
+ Document interactions with customers including a summary of the call and any resolution notes
+ Provide basic customer support
+ Answer calls in the customer support queue when call volume dictates
+ Collect customer payments
+ Answer basic billing questions
+ Provide general customer account support
KNOWLEDGE AND SKILLS
+ Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.
+ Ability to interact with customers and field technical staff via phone, email and chat.
+ Accepts assignments with an open, cooperative, positive team oriented attitude.
+ Demonstrates the ability to multi task.
+ Basic working knowledge of Word and Excel
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES
+ High School Diploma; or equivalent combination of education and experience.
+ Six months or more of technical support or helpdesk experience (preferred).
+ Call center or customer facing experience (preferred).
+ Bilingual (preferred).
+ Exercise independent judgment, resourcefulness, and effective problem solving techniques.
+ Minimum 30 WPM typing skills
+ Strong communication skills
WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTSThis position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.
#LAV_RX
-
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Smart Home Potential: Insight & Career Growth Guide
Real-time Smart Home Jobs Trends in A3 Smart Home, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Smart Home in A3 Smart Home, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 82063 jobs in United States and 63 jobs in A3 Smart Home. This comprehensive analysis highlights market share and opportunities for professionals in Smart Home roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! AAA Northern California, Nevada & Utah is currently hiring and seeking a Smart Home Help Desk Support Specialist I to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Smart Home Help Desk Support Specialist I Jobs A3 Smart Home.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AAA Northern California, Nevada & Utah adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Smart Home Help Desk Support Specialist I Jobs United States varies, but the pay scale is rated "Standard" in A3 Smart Home. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Smart Home Help Desk Support Specialist I typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Smart Home Help Desk Support Specialist I, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Smart Home Help Desk Support Specialist I interview at AAA Northern California, Nevada & Utah, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AAA Northern California, Nevada & Utah's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Smart Home Help Desk Support Specialist I is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!