Software Development Manager, Amazon Connect

Job description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations.

We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges.

We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.



Amazon Connect is one of the fastest-growing product in AWS.

We provide contact center technology that powers the largest enterprises on earth.

Imagine it’s April 15 (Tax day in US), and millions of Americans rely on our technology to get their tax questions answered so they can file their tax returns on time.

Or imagine it’s Cyber Monday, one of the largest shopping days of the year, and millions of Amazon.com customers place their calls through our systems to order gifts for their family.

Those are the type of scale we handle in Amazon Connect everyday.



Our team is growing fast, and we’re looking for a Software Development Manager to help us continue to hire and grow the team and set the architectural direction into the future.

As a software development manager on our team, you’ll help to establish teams to imagine and implement new features, evolve our architecture and scale, work closely with senior technical leaders within the team and across AWS.

You’ll coordinate feature development across teams, ensuring new functionality fits into the broader slate of AWS services.

You’ll drive a culture that values operational excellence, security, customer focus, and continuous improvement.

You will guide a diverse, smart, and hardworking team.

We’re parents, artists, adventurers, and athletes who enjoy time outside of the office.

We’ve worked hard to create a trusting, collaborative, diverse, and supportive atmosphere.

We’re looking for a positive, enthusiastic, driven, and personable manager to continue this environment and lead this team.

Come join us, and start your next challenge!


About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.



Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.



Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious.

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

PREFERRED QUALIFICATIONS

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Required Skill Profession

Computer Occupations