Software Development Manager, Music Subscription Retention

Job description

Description
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators.

From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture.

We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices.

Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

Learn more at https://www.amazon.com/music.

We're seeking an experienced Software Development Manager to lead our Subscription Retention engineering team at Amazon Music.

This pivotal role sits at the intersection of technology, business strategy, and customer experience, playing a crucial part in our company's sustainable growth.

Key job responsibilities
As the Software Development Manager for Subscription Retention, you will be responsible for driving the technical strategy and overseeing the execution of innovative solutions that directly impact our bottom line.

Your mission will be to enhance customer retention, reduce churn, and optimize the entire subscription lifecycle through the latest technology and data-driven approaches.

In this role, you'll lead a team of talented engineers fostering a culture of innovation and continuous improvement.

You'll be expected to leverage your deep technical expertise, coupled with a strong understanding of subscription business models, to develop and implement sophisticated retention strategies.

This position requires not only technical prowess but also strong business acumen and leadership skills.

You'll work closely with cross-functional teams including Product Management, Marketing, central tech teams and other digital businesses like Alexa, PV, Prime to align technical solutions with business objectives and customer needs.

As a senior leader in the organization, you'll also play a key role in shaping our overall technical direction, mentoring the next generation of engineering talent, and representing our technical capabilities to executive leadership and external partners.

This is a high-impact role with significant visibility and the potential to drive substantial business value through technological innovation in the critical area of customer retention.
Basic Qualifications
- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
Preferred Qualifications
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

Other General