Urgent! Software Engineer (Desktop Support Engineer), IS&T Enterprise Systems Job Opening In Austin – Now Hiring Apple
**Role Number:** 200617037-0240
**Summary**
The AMR IS&T team is responsible for partnering with Apple’s 3rd Party Logistics providers to ensure desktop systems and IT infrastructure effectively support Apple's current and future needs.
This position is expected to support Apple IT infrastructure deployments in third-party logistics centers, working closely with several cross-functional teams to ensure that Apple’s Logistics business is fast, efficient, and reliable! A blend of business and technical acumen coupled with desktop management discipline is critical to success in this role.
You will maintain strong awareness of the processes and systems utilized by all AMR Logistics lines of business, with an emphasis on warehouse operations.
You will have a proven track record of learning new things, working with others to solve sophisticated problems, analyzing trends to innovate, and finding new opportunities to improve business efficiency.
The role will manage support for the AMR region.
Some travel (both domestic and international) and occasional work during non-standard business hours will be required.
The ideal candidate possesses a strong customer experience ethic, has top-notch communication skills, displays creativity, and appreciates fully the core strengths that make Apple’s products easy to use!
**Description**
The Desktop Support Engineer is an advocate for Apple’s internal users across AMR Logistics business units.
We are looking for a candidate who is self-driven, can constantly research and suggest the latest technologies, independently troubleshoot technical issues, and work with teams of developers, engineering project managers, end users, and test engineers who take pride in building client and server solutions.
Seek out challenges and deliver thoughtfully designed work which maximizes ease of use across a variety of audiences while remaining true to Apple’s history of clean, aesthetically pleasing interfaces and materials.
Develop and maintain a working knowledge of trends and best practices within Apple.
**Minimum Qualifications**
+ 4 years Jamf experience with a minimum Jamf 300 certification level
+ 4 years of related experience in an IT or other technical support capacity working with Linux, UNIX, and macOS and iOS-based platforms
+ 4 years experience maintaining a large deployment of systems managed by a Mobile Device Management (MDM) platform
+ BS or MS in Computer Science or equivalent work experience
**Preferred Qualifications**
+ 3 years familiarity with general information security best practices for desktops
+ Occasional domestic or international travel, as well as availability during evenings and weekends to support critical customer issues is required
+ 2 years experience with Nginx.
+ 2 years experience with FileMaker
+ Ability to work well on a team, at the same time demonstrating individual responsibility and unmatched work ethic
Apple is an equal opportunity employer that is committed to inclusion and diversity.
We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
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Unlock Your Software Engineer Potential: Insight & Career Growth Guide
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Great news! Apple is currently hiring and seeking a Software Engineer (Desktop Support Engineer), IS&T Enterprise Systems to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Apple adheres to the cultural norms as outlined by Expertini.
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