Software Engineer III – Full Stack Customer Care Technology

Job description

**Position Summary...**

**What you'll do...**

**_****This role is not eligible for current or future immigration support and | or sponsorship*****_**

Join Walmart as **Software Engineer III – Full Stack Customer Care Technology** in our Global Technology EBS team.

Your work could help over 240 million global customers live better every week.

Yes, we are the Fortune #1 company.

But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work.

A career at Walmart is where the world’s most complex challenges meet a kinder way of life.

Our mission spreads far beyond the walls of our stores.

Join us and you'll discover why we are a world leader in belonging, sustainability, and community involvement.

From day one, you’ll be empowered and equipped to do the best work of your life.

Walmart’s Enterprise Business Services (EBS) is a powerhouse of seven exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart.

As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide.

Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart.

As a Software Engineer III – Full Stack Customer Care Technology, you will take ownership of complex development initiatives that modernize and transform our customer care platform.

You will lead the design and implementation of scalable, cloud-native solutions across the front end and back end while mentoring team members and driving best practices.

**About the Team**

Our customer care team is dedicated to providing exceptional cutting-edge agent tools for customer care business.

We've developed a home-grown CRM solution tailored to our needs, giving us the edge in delivering personalized solutions that meet our customers' needs.

Additionally, our innovative guided workflows streamline our processes, ensuring a seamless experience for both our agents and customers.

Together, these tools enable us to help our agents deliver top-notch customer care that sets us apart from the rest.

**What You'll Do**

+ Participate in the development of full stack features, from user interfaces to backend services, ensuring scalability, performance, and reliability.
+ Build advanced and reusable ReactJS components and high-performance web applications using Redux, TypeScript, NodeJS, and related technologies.
+ Implement backend services using Java, Spring Boot, and REST APIs, following best practices in distributed systems.
+ Collaborate closely with architects, staff engineers, product managers, and QA engineers to ensure technical alignment and successful delivery.
+ Participate in code quality through code reviews, mentoring, and best practices in unit testing, integration testing, and CI/CD.
+ Troubleshoot and resolve complex production issues and guide root cause analysis.

**What You Will Bring**

+ 3+ years of experience in full stack software development.
+ Expertise in ReactJS, Redux, TypeScript, ES6, NodeJS, and front-end performance optimization.

+ Strong backend experience with Java, Spring Boot, REST API design, and microservices.
+ Experience in building distributed systems with Kafka or other messaging frameworks.
+ Cloud experience (preferably Azure) and deep understanding of CI/CD pipelines (Jenkins, GitHub Actions, or similar).
+ Solid grounding in data structures, algorithms, and software architecture.

**Preferred Qualifications**

+ Familiarity with CRM platforms or customer support tools.
+ Experience with containerization (Docker, Kubernetes) and observability tools.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

The amount you receive depends on your job classification and length of employment.

It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $108,000.00-$216,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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**Minimum Qualifications...**

_Outlined below are the required minimum qualifications for this position.

If none are listed, there are no minimum qualifications._

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 years’ experience in software engineering or related area.Option 2: 4 years’ experience in software engineering or related area.

**Preferred Qualifications...**

_Outlined below are the optional preferred qualifications for this position.

If none are listed, there are no preferred qualifications._

Customer Service, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Masters: Computer Science

**Primary Location...**

10500 Ne 8Th St, Bellevue, WA 98004, United States of America
Walmart, Inc.

is an Equal Opportunity Employer- By Choice.

We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.

That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Required Skill Profession

Other General