Software Engineer (ServiceNow)

Job description

Themis Insight solves difficult business, IT, and analytic problems by addressing the whole problem – not just the symptoms – using interdisciplinary approaches that are both practical and innovative.

We provide fresh alternatives to ordinary, mainstream consulting firms through small, highly skilled, and hand-picked teams that can meet clients' needs in any industry.

Our broad interdisciplinary understanding allows us to provide the right solution, even if it is from outside the industry or traditionally defined problem space.

We bring Public and Private, Civilian and Military expertise to every case.



We are hiring a Software Engineer (ServiceNow) to work in the Fort Meade, MD vicinity.

Position location is subject to change based on central MD client's needs.

Required: TS/SCI with a Polygraph

Core Responsibilities:


+ Enhance and develop ServiceNow workflows and form validations

+ Update forms

+ Debug and troubleshoot scripts and flow

+ Transform data


Position Description:

The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, and business management information systems) based upon documented requirements.

Works individually or as part of a team.

Reviews and tests software components for adherence to the design requirements and documents test results.

Resolves software problem reports.

Utilizes software development and software design methodologies appropriate to the development environment.

Provides specific input to the software components of system design to include hardware/software trade-offs, software reuse, use of Commercial Off-the-shelf (COTS)/Government Off-the-shelf (GOTS) in place of new development, and requirements analysis and synthesis from system level to individual software components.

The Level 2 Software Engineer shall possess the following capabilities:


+ Analyze user requirements to derive software design and performance requirements

+ Debug existing software and correct defects

+ Provide recommendations for improving documentation and software development process standards

+ Design and code new software or modify existing software to add new features

+ Integrate existing software into new or modified systems or operating environments

+ Develop simple data queries for existing or proposed databases or data repositories

+ Applies knowledge of ITOM, ITSM, HRSD, CSM and/or Service Portal.

+ Codes with programming languages and databases including HTML, CSS, JavaScript.

+ Write or review software and system documentation

+ Serve as team lead at the level appropriate to the software development process being used on any particular project

+ Design or implement complex database or data repository interfaces/queries

+ Develop or implement algorithms to meet or exceed system performance and functional standards

+ Assist with developing and executing test procedures for software components

+ Develop software solutions by analyzing system performance standards, confer with users or system engineers; analyze systems flow, data usage and work processes; and investigate problem areas

+ Modify existing software to correct errors, to adapt to new hardware, or to improve its performance

+ Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design

+ Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints; Perform quality control on team products

+ Implement recommendations for improving documentation and software development process standards

+ Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project

+ Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements and interfaces

+ Coordinate software system installation and monitor equipment functioning to ensure operational specifications are met


Individual Capabilities/Experience Required:


+ Bachelor's degree in Computer Science or related discipline from an accredited college or university is required.

Four (4) years of additional SWE experience on projects with similar software processes may be substituted for a bachelor's degree.

+ Two (2) years experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog

+ Four (4) years of IT application systems experience in technology solutions delivery is required.

+ Experience creating and implementing scripts, business rules, policies, ACLs and otherwise configure or modify ServiceNow applications to meet requirements

+ Experience integrating third-party software and APIs with ServiceNow using REST and SOAP

+ Experience coding in scripting languages (i.e.: JavaScript, HTML, CSS, AngularJS, JSON or other languages used in ServiceNow)

+ Four (4) years experience with ServiceNow Implementations is required.

+ Two (2) years of experience configuring/developing on the ServiceNow Platform is required

+ ServiceNow System Administrator certification OR ServiceNow Application Developer certification is required.


Themis Insight has all the PERKS!

You are our most valuable resource — your ambition, your knowledge, your creativity.

We offer an industry-leading set of benefits to supplement your normal salary compensation.

Themis Insight has you covered with flexible ways to balance work and home life, full health benefit premium coverage, and generous contributions toward your retirement.


+ Competitive health, dental, and vision plans with 100% paid premiums.

+ 401k: We contribute 6% even if you don't!

+ Time Off: 11 standard holidays, and 25 days of PTO

+ Career Development: Get career counseling and individualized career development plans, including education and training.

+ Employee referral bonuses for successful hires


Themis Insight is an Equal Opportunity/Affirmative Action employer.

Themis Insight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Required Skill Profession

Other General