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Software Implementation Specialist Job Opening In Chicago – Now Hiring ECP


Job description

ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents.

ECP is used in over 6,500 communities around the world.

We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. 

As an Implementation Specialist, you will play a key role in onboarding new customers and helping them successfully implement our ECP software to meet their clinical, operational, and business needs.

You will serve as the primary contact during the initial implementation phase, owning training from sales close to full use of the ECP software.

This includes project managing through the process, troubleshooting issues, identifying & mitigating churn risks, and providing proactive solutions when needed.

Your main goal will be to drive customers to value quickly, with a focus on minimizing time to value. 

  • Lead project management, system setup, and user training, helping communities leverage our software to address their clinical, operational, and business challenges. 
  • Handle and resolve issues as they arise, offering timely solutions while escalating high-risk items that may impact customer retention. 
  • Proactively identify and address potential churn risks, implementing effective mitigation strategies to ensure customer satisfaction and retention, all while maintaining a high standard of customer care and service. 
  • Drive rapid and successful system adoption by guiding customers through the launch phase and ensuring quick time-to-value. 
  • Provide expert product and service guidance to customers via phone, email, Zoom (on-camera), and on-site visits to ensure optimal use of the ECP software. 
  • Maintain accurate and up-to-date customer records in the CRM, ensuring timely updates of account information and project progress. 
  • Leverage CRM project management tools to track key project milestones, communicate internally, and ensure timely delivery of implementation tasks. 
  • Generate product & service reports by analyzing customer data, providing actionable insights to improve their experience. 
  • Collaborate with team members to achieve collective goals, contributing to the success of ongoing implementation projects and tasks. 
  • Serve as an advocate for customers' needs, collaborating with cross-functional teams including engineering, product management, customer success and support to deliver effective solutions. 

Requirements

  • Bachelor's degree required 
  • 2+ years of customer facing experience 
  • 1+ years implementing SAAS software
  • Software or web-based implementation experience  
  • Excellent organizational, presentation, and communication skills  
  • A love for working with people to help them solve real-world problems 
  • Experience working with project management software 
  • Experience working with ECP or another provider of assisted living software is a bonus 
  • Ability to travel as needed (expected up to 25% on average, based on customer demand) 

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Software Implementation Potential: Insight & Career Growth Guide


Real-time Software Implementation Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Software Implementation in Chicago, United States, highlighting market share and opportunities for professionals in Software Implementation roles.

47753 Jobs in United States
47753
491 Jobs in Chicago
491
Download Software Implementation Jobs Trends in Chicago and United States

Are You Looking for Software Implementation Specialist Job?

Great news! is currently hiring and seeking a Software Implementation Specialist to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ECP adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Software Implementation Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Chicago. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Software Implementation Specialist?

Key qualifications for Software Implementation Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Software Implementation Specialist?

To improve your chances of getting hired for Software Implementation Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Software Implementation Specialist Job Success

ECP interview tips for Software Implementation Specialist

Here are some tips to help you prepare for and ace your Software Implementation Specialist job interview:

Before the Interview:

Research: Learn about the ECP's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Software Implementation Specialist interview at ECP, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ECP's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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