Urgent! Software Implementation Specialist Job Opening In Chicago – Now Hiring ECP
ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents.
ECP is used in over 6,500 communities around the world.
We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.
As an Implementation Specialist, you will play a key role in onboarding new customers and helping them successfully implement our ECP software to meet their clinical, operational, and business needs.
You will serve as the primary contact during the initial implementation phase, owning training from sales close to full use of the ECP software.
This includes project managing through the process, troubleshooting issues, identifying & mitigating churn risks, and providing proactive solutions when needed.
Your main goal will be to drive customers to value quickly, with a focus on minimizing time to value.
+ Lead project management, system setup, and user training, helping communities leverage our software to address their clinical, operational, and business challenges.
+ Handle and resolve issues as they arise, offering timely solutions while escalating high-risk items that may impact customer retention.
+ Proactively identify and address potential churn risks, implementing effective mitigation strategies to ensure customer satisfaction and retention, all while maintaining a high standard of customer care and service.
+ Drive rapid and successful system adoption by guiding customers through the launch phase and ensuring quick time-to-value.
+ Provide expert product and service guidance to customers via phone, email, Zoom (on-camera), and on-site visits to ensure optimal use of the ECP software.
+ Maintain accurate and up-to-date customer records in the CRM, ensuring timely updates of account information and project progress.
+ Leverage CRM project management tools to track key project milestones, communicate internally, and ensure timely delivery of implementation tasks.
+ Generate product & service reports by analyzing customer data, providing actionable insights to improve their experience.
+ Collaborate with team members to achieve collective goals, contributing to the success of ongoing implementation projects and tasks.
+ Serve as an advocate for customers' needs, collaborating with cross-functional teams including engineering, product management, customer success and support to deliver effective solutions.
Requirements
+ Bachelor's degree required
+ 2+ years of customer facing experience
+ 1+ years implementing SAAS software
+ Software or web-based implementation experience
+ Excellent organizational, presentation, and communication skills
+ A love for working with people to help them solve real-world problems
+ Experience working with project management software
+ Experience working with ECP or another provider of assisted living software is a bonus
+ Ability to travel as needed (expected up to 25% on average, based on customer demand)
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Unlock Your Software Implementation Potential: Insight & Career Growth Guide
Real-time Software Implementation Jobs Trends in Chicago, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Software Implementation in Chicago, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 47753 jobs in United States and 491 jobs in Chicago. This comprehensive analysis highlights market share and opportunities for professionals in Software Implementation roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ECP is currently hiring and seeking a Software Implementation Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Software Implementation Specialist Jobs Chicago.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ECP adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Software Implementation Specialist Jobs United States varies, but the pay scale is rated "Standard" in Chicago. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Software Implementation Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Software Implementation Specialist interview at ECP, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ECP's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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