Urgent! Software Support Representative Job Opening In Murrysville – Now Hiring Philips
As the Software Support Representative, you will have the primary responsibility within the call center for providing internal and external customer support for the Philips Respironics product line, Care Orchestrator.
**Your role:**
+ Coordinating pre-installation activities including scheduling installs, reviewing pre-installation checklists, completing pre-installation readiness checks with customers, etc.
+ Providing remote configuration of software according to customer specifications, as well as installation support of the desktop application.
+ Researching, recording, and providing appropriate feedback and solutions to customers, with regard to product complaints and events associated with the software application.
+ Informing Product Managers on customer issues related around software utilization and software design.
+ Maintaining technical expertise with both Respironics sleep therapy products and their usage, as well as general networking and PC skills.
**You're the right fit if:**
+ You’ve acquired 3+ years of experience in a medical device technical support or IT related customer service role.
+ Your skills include:
+ Knowledge of Windows XP, Vista, 7, and 8 Operating systems (required).
+ Strong understanding of computer functionality, software/hardware troubleshooting, and a demonstrated understanding of computer networks and database structure.
+ You have excellent phone and customer service skills.
+ You have an associate’s degree or higher (preferred) or 6+ years of the above-related experience.
+ You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
+ You’re have knowledge of Android and iOS mobile operating systems and knowledge of SQL server (preferred).
**How we work together**
We believe that we are better together than apart.
For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
**About Philips**
We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help improve the lives of others.
+ Learn more about our business.
+ Discover our rich and exciting history.
+ Learn more about our purpose.
+ Learn more about our culture.
**Philips Transparency Details**
The pay range for this position in PA is $27.40 to $43.00.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.
Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
**Additional Information**
US work authorization is a precondition of employment.
The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits **will not** be provided for this position.
For this position, you must reside in **or** within commuting distance to **Murrysville, PA.**
**#ConnectedCare**
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran
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Unlock Your Software Support Potential: Insight & Career Growth Guide
Real-time Software Support Jobs Trends in Murrysville, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Software Support in Murrysville, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 81597 jobs in United States and 5 jobs in Murrysville. This comprehensive analysis highlights market share and opportunities for professionals in Software Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Philips is currently hiring and seeking a Software Support Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Software Support Representative Jobs Murrysville.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Philips adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Software Support Representative Jobs United States varies, but the pay scale is rated "Standard" in Murrysville. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Software Support Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Software Support Representative interview at Philips, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Philips's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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