Solution Architect

Job description

ABOUT VIAPLUS :

• ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry.


• Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility.
• As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.
• We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries.
• ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland.
• We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries.
• Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.
• We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience.
• Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions.
• In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.

Learn more:

• http://www.viaplus.com ABOUT VINCI HIGHWAYS VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations and mobility services.


• We design, finance, build and operate highways, bridges, tunnels, urban roads and mobility services on a network of more than 3,360 km in 15 countries.
• VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.

More information:

• https://www.vinci-concessions.com/en/vinci-highways https://www.linkedin.com/company/vinci-highways/ @VINCIConcess JOB PROFILE : Solution Architect JOB LOCATION: Plano, TX JOB RESPONSIBILITIES: The Solution Architect will join the Commercial Sales team, specializing in customer contact center technology.


• The ideal candidate will have a strong background within the contact center technology industry, excellent written communication skills, and a talent for articulating complex solutions that enhance customer interactions through innovative technologies.
• This position is responsible for evaluating requirements, analyzing client needs, identifying appropriate services and solutions, and preparing tailored responses to various client solicitations.
• The Solution Architect will work under the leadership of the Senior Solution Manager within the broader Commercial department and will play a key role in helping the team meet and exceed sales goals by ensuring the technical accuracy and relevance of proposed solutions, particularly within tolling and customer service environments.

Pre-Sales Support:

• Collaborates with sales teams to understand customer needs.
  
   Crafts and presents tailored technical solutions.


• Serves as part of the technical support team within the Commercial department to ensure seamless integration of technical expertise into the sales process.
• Client Proposal Requirements evaluation, analysis, and technical proposal writing to ensure compliant and timely response preparation.
• Support Business, Functional, Operational, and Technical solution evaluations.
• Prepare, and maintain project proposal documentation responses.
• Document necessary collected information referring to the proposal requirements and company business practices Perform the analysis, review, and design of system features.
• Create workflow charts, process diagrams, test cases/plans, and business requirements as needed.

Product Demonstrations:

• Conducts demos, presentations, and proof-of-concept sessions to showcase product capabilities, making complex technical information accessible to non-technical customers.

Technical Expertise:

• Serves as a subject matter expert, answering detailed technical questions and addressing concerns during the sales process.


• Collaborate with Commercial and Marketing teams to understand customer requirements, enhancing sales support strategies.
• Analyze and evaluate contact center technologies to identify areas for improvement and optimization.

Solution contact center solutions, integrations and service offerings to meet customers' technical requirements and evolving market needs.   Customer Engagement:

• Builds relationships with clients, helping them understand how the product fits into their operations or solves specific problems.  Feedback Loop: Communicates customer feedback to product and engineering teams to influence future development.  Collaborate with cross-functional teams to implement and integrate new technologies and systems.  All other duties as assigned.   QUALIFICATIONS: Superior personal and interpersonal attributes (e.g., results-oriented, and performance-oriented work style, creativity, entrepreneurial qualities, personal maturity).


• Ambitious and motivated with leadership skills but a collaborative personality.
• High level of integrity and reliability.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, end users, and subject matter experts.
• Excellent analytical skills, logical and structured thinking, and creativity in problem-solving.
• Curiosity, adaptability, and the willingness to learn new processes and methodologies.
• Ability to demonstrate commitment to quality and client satisfaction.
• Ability to work independently and work effectively within a team environment.
• U.S.-based experience working with the end client environment preferably in banking, finance, or transportation/ mobility domain.

EDUCATION & EXPERIENCE:

• 3-5 years of experience in a solution architecture or similar role, within a contact center environment.


• Strong knowledge of contact center technologies such as IVR, ACD, CRM, and workforce management systems.
• An Undergraduate degree in any field, major field of study in Technology or Computer Science is a plus.
• SUPERVISORY RESPONSIBILITIES N/A WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk.
• The employee will be working and navigating on a computer.
• The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk.
• The employee may occasionally be required to lift and/or move up to 20 pounds.
• The work environment is usually moderate to loud.
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Required Skill Profession

Computer Occupations