Solution Architect

Job description

Backed by leading AI visionaries and trusted by Fortune 50 brands, Netomi delivers the only agent-centric CX platform proven at global scale.

Deployed in weeks, our full-stack, omnichannel solution orchestrates runtime-reasoning agents that plan, act, and continuously optimize customer interactions across chat, voice, email, and messaging—in Autopilot or Co-Pilot mode.

Pre-built integrations seamlessly connect to every major desk, CRM, or home-grown system, while open MCP gateways and A2A links expand agent collaboration across enterprise domains, powering customer interactions with live data.

A sanctioned generative-AI layer ensures security, compliance, and brand consistency.

Outcome-guided playbooks and a no-code studio empower business teams to build, govern, and optimize workflows without engineering support.

With Netomi, enterprises aren’t just responding to customers.

They’re anticipating needs, resolving issues before they arise, and building lasting customer love.

It’s the foundation for a new era of proactive, preemptive care that transforms CX from a cost center into a competitive advantage.

The Role

You will be responsible for :

• Architect Enterprise-Grade Solutions - Lead technical discovery and solution design for large-scale deployments, mapping business objectives to robust technical architectures.
• Define integration strategies leveraging REST/GraphQL APIs, webhooks, SDKs, event-driven patterns, and secure enterprise data flows.
• Own Technical Success from Day One - Partner with Customer Success Managers to ensure onboarding success and time-to-value goals are met.
• Build proof-of-concepts, demos, and reference architectures that inspire confidence and accelerate adoption.
• Be the Bridge Between Business & Engineering - Translate complex customer requirements into actionable specifications for Netomi’s engineering and product teams.
• Serve as a trusted advisor—educating both technical and non-technical stakeholders on best practices, trade-offs, and roadmap considerations.
• Get Hands-On with Implementation - Configure the Netomi platform, connect to CRMs, contact centers, messaging platforms, and enterprise data systems.
• Develop lightweight integration code and automation scripts when needed to unblock deployments.
• Contribute to Product & Platform Evolution - Provide feedback to Product Management on feature gaps, customer needs, and emerging market demands.
• Author high-quality solution documentation, reusable templates, and technical playbooks for internal and customer use.

Ideal Profile

• Experience & Skills - 7+ years in solution architecture, solutions engineering, or technical consulting for B2B SaaS or enterprise software.
• Strong knowledge of APIs, webhooks, integration architectures (REST, GraphQL, event-driven), and cloud platforms (AWS, Azure, or GCP).
• Proficiency in at least one programming language (Java, Python, or JavaScript).
• Familiarity with CRM platforms (Salesforce, Zendesk), contact center systems, and messaging APIs.
• Proven ability to lead technical discussions with both executives and engineers.
• Mindset & Attributes - Customer-first problem solver with a bias for action.
• Skilled at balancing immediate delivery needs with long-term architectural vision.
• Comfortable operating in fast-paced, high-growth environments.
• Strong communicator who can influence without authority and inspire trust across functions.
• Education - Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
• Competitive Positioning — Why This Role at Netomi Is Different
• While Solution Architect roles at Salesforce, AWS, and Twilio often focus heavily on pre-sales and enablement, this role combines strategic architecture, hands-on technical delivery, and direct influence on product direction.
• At Netomi, you will - Shape AI at the frontier — Work with the latest LLMs, multi-agent orchestration, and enterprise-grade AI governance frameworks.
• Own the end-to-end customer journey — From discovery to deployment, you’re not handing off after the sale—you’re ensuring the solution is live, integrated, and delivering measurable value.
• Have a seat at the product table — Your insights directly influence roadmap prioritization, new features, and integration strategies.
• Operate without the bureaucracy — As a high-growth company, we move faster, ship faster, and innovate faster than the larger enterprise players.
• See immediate impact — Your work will be visible in production within weeks, not quarters.

What's on Offer?

• Work alongside & learn from best in class talent
• Great work environment
• Work within a company with a solid track record of success

Required Skill Profession

Computer Occupations