Solution Consultant

Job description

**_Job Title:_**

Solution Consultant
**About** **Trellix:**

**Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.** Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations.

Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap.

We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work.

More at https://www.trellix.com/ .

**_Role Overview:_**

Professional Services Endpoint Engineer

**Title:** Trellix Endpoint Security Solution Consultant

**Location:** Fort Meade, Maryland

**About the Role:**

Join an industry leading team performing challenging and meaningful work.Trellix is supporting a critical US Public Sector customer in the planning, deployment, migration, operation, and sustainment of key network security systems comprised of Trellix, and third-party technologies.

The Endpoint Security Engineer (ESE) will report to the Senior Manager of the Professional Services Delivery team.

The ESE will be an onsite professional services consultant who will be focused on daily deployments, operations and maintenance of Trellix solutions in the customer environment.

This consultant also serves as a cybersecurity Subject-Matter Expert and advises the customer of cybersecurity matters.

The consultant also communicates, coordinates, and facilitates problem resolution and other customer issues with Trellix Customer Success Managers, Technical Support Engineers, and Professional Services management.

The endpoint security solution consultant will work with the customer and diverse stakeholders throughout the customer organization to create technical project plans, schedules, test plans, deployment plans, and migration plans to evolve the customer’s systems to the next generation capabilities.

Candidates should have experience in large-scale operational environments focusing on cyber defense along with experience performing incident analysis, developing defensive capabilities, and designing and implementing security solutions.

**About the Role:**

+ Responsible for overall customer experience and successful delivery of services
+ Build and maintain strong customer relationships
+ Work with a group of customer organizations to deploy, integrate, and operationalize Trellix’s Endpoint Detection and Response capabilities across a broad enterprise
+ Write technical documentation and briefings
+ Lead and/or participate in technical exchange meetings
+ Collaborate with end users as well as inter-agency, intra-agency, and internal Trellix stakeholders
+ Develop engineering artifacts such as system design diagrams, data flow diagrams, test plans, test reports, etc
+ Lead or participate in development testing, debugging, pre-deployment testing, and post-deployment testing
+ Participate in certification and accreditation and/or access and authorization processes
+ Lead or participate in deployment planning and execution
+ Analyze technical/integration requirements and develop technical solutions for Customer review and consideration, and once approved, integrate into the customer's infrastructure
+ Lead or participate in system configuration, tuning, and policy development
+ Lead or participate in the development of standard operating procedures (SOPs) and playbooks
+ Monitor and manage system health, status, availability, and functionality
+ Report on technical problems, operational problems, and end user/customer feedback
+ Analyze data and provide recommendations for solutions to operational and/or technical problems
+ Lead or participate in technical troubleshooting efforts and problem resolution, including assessment, hands-on tasks, log reviews, performing triage tools, reviewing product documentation, and communicating with product support and development teams

**Required Qualifications:**

+ **Active TS/SCI clearance with Full Scope Polygraph**
+ Demonstrated experience with ePolicy Orchestrator (ePO), Trellix Endpoint Security (ENS) and its associated modules
+ Technical proficiency in cybersecurity operations, cybersecurity engineering, systems engineering and/or Windows and Linux systems administration
+ Experience with Active Directory, Databases, Virtualization, Cloud Services (ie, AWS, Azure) and enterprise networks
+ Experience with enterprise network technology planning, deployment, user migration and operations
+ Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
+ BS or higher in a related technical field (ie, Computer Science, Information Technology, or Engineering), accumulated experience may be substituted
+ Self-motivated and passionate about cybersecurity and information technology

**Additional Qualifications:**

+ Familiarity with cyber threat identification, management, mitigation, and response strategies
+ Exposure to Endpoint Detection and Response (EDR), Threat Intelligence Exchange (TIE), and Data Exchange Layer (DXL)
+ Experience in an enterprise LAN/MAN/WAN enterprise environments
+ Experience working with complex system implementations and organizational processes to include maintaining network system documentation
+ Experience maintaining the integrity and security of networks and connected systems
+ Experience with and knowledge of network routing, protocols, packet flow, TCP and UDP traffic
+ Understanding of security infrastructure (proxies, firewalls, email filtering technologies, and network intrusion detection systems) and host-based security tools
+ Experience with IDS/IPS, sandboxing, packet capture, and network investigation technologies
+ Experience with scripting languages such as PowerShell and/or Python
+ Experience with Trellix EX, ETP, IPS, NX, IVX, PX, IPS

**Certifications:**

+ DoD 8140.03 Information Assurance Technical (IAT) Level II, required (or a willingness to achieve IAT Level II within six months of hiring)

**_Company Benefits and Perks:_**

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities.

We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day.

We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Required Skill Profession

Other General