Solutions Engineer

Job description

The Solutions Engineer (SE) at Torchlight is a senior technical consultant and a key member of the Solution Team Organization (STO).

The SE partners with the Account Team Organization (ATO) to solve complex customer business problems that require custom solutions, deep technical validation, and advanced use of our flagship product, Catalyst.

This role is responsible for architecting and demonstrating tailored solutions that leverage Catalyst's API services and platform capabilities, reducing technical uncertainty for prospects and enabling the sales team to close complex, high-value deals.

Applicants must be able to obtain a DOD SECRET Security Clearance Role is 100% telecommute Responsibilities The Solutions Engineer will be engaged throughout the customer opportunity lifecycle, with a primary focus on pre-sales activities where custom solutioning and deep technical validation are crucial.

Key responsibilities include:

• ● Pre-Sales Solutioning & Technical Enablement: ○ Acquire and maintain deep technical knowledge of Catalyst's architecture, features, and API services to serve as a subject matter expert.
  
  ○ Lead technical discovery sessions and requirements gathering workshops with prospective customers to uncover and understand their challenges, technical environments, and desired outcomes.
  
  ○ Design, develop, and present engaging custom demonstrations and Proofs-of-Concept (POCs) that highlight the value and feasibility of Catalyst solutions customized to meet specific customer needs.
  
  ○ Architect and document technical solutions, outlining data flows, integrations, and customizations to provide technical validation and contribute to proposals and Statements of Work (SOWs).
  
  ○ Articulate complex technical concepts and solution designs to both technical and business stakeholders, using whiteboarding and visual communication to build confidence and consensus.
  
  ● Post-Sales Implementation & Adoption Support: ○ Provide expert technical guidance and support to customers and internal delivery teams during the initial implementation and onboarding phases of custom solutions.
  
  ○ Develop and deploy custom scripts, integrations, or reports as defined in the SOW to ensure successful delivery of the agreed-upon solution.
  
  ○ Create technical documentation and conduct knowledge transfer sessions to empower customers and internal teams to operate and maintain the implemented solutions effectively.
  
  ● Internal Collaboration & Improvement: ○ Collaborate closely with the Product and Engineering teams, channeling customer feedback and insights to influence the product roadmap and drive continuous improvement.
  
  ○ Partner with the Sales team to provide technical feasibility checks, solution design, and strategic guidance throughout the sales cycle.
  
  ○ Develop reusable solution assets, code snippets, and best-practice guides to improve the efficiency and effectiveness of the solutions engineering process.

Qualifications ● Applied Technical Expertise:

• Proven ability to design and implement custom analytical solutions using APIs and scripting languages (e.g., Python, JavaScript, C++, Java, C#, Go, Rust, etc.).
  
  ● Solution Architecture: Strong experience in solution design, including familiarity with cloud platforms (GCP preferred), integration patterns (REST APIs, webhooks), and database concepts.
  
  ● Technical Consulting & Discovery: Skill in leading consultative discussions, uncovering complex business problems, and translating them into technical requirements for custom solutions.
  
  ● Excellent Communication and Presentation Skills: Capability to clearly and compellingly present technical solutions and product demonstrations to diverse audiences, establishing credibility and trust.
  
  ● Problem-Solving & Analytical Thinking: Strong ability to diagnose customer challenges, think analytically, and design effective, creative solutions using the Catalyst platform.
  
  ● Collaborative Team Player: Proven ability to work effectively in a team environment, particularly with Sales, Product, and Engineering teams, to drive successful outcomes.
  
  ● Proactive Learner: Self-driven.


• Stays updated on new product features, API updates, and relevant industry technologies, tools, techniques, and procedures that drive innovation and increase impact.

Qualifications Desired ● Industry Domain Knowledge:

• Experience in the defense, intelligence, law enforcement, or logistics sectors, along with familiarity with the specific challenges, trends, and use cases for data and analytics in each industry.
  
  ● Experience with SaaS Solutions: Previous experience with the advanced technical integration and customization of Software-as-a-Service (SaaS) products.
  
  ● Proposal and SOW Contribution: Experience contributing technical details to proposals and Statements of Work, clearly documenting the solution, deliverables, and scope.


• About Torchlight Torchlight Analytics LLC provides Behavior Based InsightsTM to decision-makers in government and corporate organizations to uncover emerging threats and new opportunities.
• Torchlight is an Equal Opportunity/Affirmative Action Employer.
• All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other protected class.
• U.S.
• Citizenship is required for positions requiring government security clearance and for certain other restricted positions.
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Required Skill Profession

Computer Occupations