Purpose of Position
The Solutions Manager is a role within a specific business unit (Sales and Marketing) and works within the business to provide execution guidance for specific business processes or technology changes.
Provides coordination and insight and direction, with moderate guidance and direction, for the delivery of business process changes and for technology implementations to ensure business readiness.
Coordinates communication, training and status updates for business partners, and works with technology to understand business features and capability needs.
Works with the business on the changes and ensures roles and processes are well understood and documented.
Tasks and Responsibilities
Supports the business coordination and execution associated with business process and technology changes. Provides documentation of business feature requirements and communicates those needs to delivery stakeholders in the organization, including impacted businesses and technology. Works with the business to understand business needs, and explains those in a straightforward manner for the technology organization Forms partnerships with technology to create an execution roadmap about specific business needs and capabilities.
Works within the agile framework to help build delivery timelines that align to business changes. Understands key business drivers and knowledge to guide business process changes and recommendations. Develops necessary discipline for documentation and provides this documentation to others to utilize. Utilizes financial and KPI goals to deliver changes and implementations that provide business benefit. May be part of a broader team and works closely with others to ensure a comprehensive roadmap and plan for the business unit Implements against a business roadmap that leverages key partners across the organization, like HR and Technology. Utilizes organizational change management activities to assist with the success of change implementation including process documentation, testing and training.
Education
Bachelor's in Business or Technology
Certifications and Licenses
Years of Experience
2-4 years of experience
Core Competencies
AdaptabilityCollaborationCuriosityService-OrientedStrives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs)
Working knowledge and experience in agile and program management delivery Utilizes prescribed guidelines to execute task completion and solve problems in straightforward situations Ability to document business needs and capability requirements, and map into a joint roadmap with key stakeholders. Able to explain complex situations and information in straightforward situations.
Helps to build consensus to deliver and implement changes within the business unit and other impacted teams Works within guidelines and best practices to execute against financial targets, KPIs, and goals that are leveraged for decision making. Able to communicate information to meet business and technology delivery needs that impact the business area they support. Basic knowledge of business analysis and product management concepts with an understanding of how to manage effective organizational change Works within appropriate guidelines and policies with a modest grasp of business strategy and ability to use that knowledge to make tactical decisions. Performs a range of assignments and small projects with moderate risks.