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Urgent! Solutions Support TechnicianGravity IT Resources Job Opening In Morrisville – Now Hiring Gravity IT Resources
Job Title: Solutions Support Technician
Location: Raleigh-Durham, NC
Job-Type: Contract
Referral Fee: $600
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position.
Applicants must be eligible to work in the .
for any employer directly (we are not open to contract or “corp to corp” agreements).
Position Overview:
Gravity is looking for a Solutions Support Technician to assist our client’s internal support tier 1 help desk.
The successful candidate will possess 1+ year of experience in a customer facing help desk role.
Comprehensive knowledge of password resets, troubleshooting, and Active Directory are also required.
Our client is a leading pharmaceutical solutions company based right outside of Raleigh, NC.
Their end goal is to enhance communication between medical professionals and their patients.
Through leveraging data, they are able to help patients live an easier life through finding value on the pharmaceutical market, helping communication with their doctor, and providing medical solutions for systems across the country.
Duties & Responsibilities:
· Develop service strategy to mitigate software, hardware, and networking issues
· Troubleshoot and resolve service issues via phone, web, and in-person channels
· Ensure all incidents are resolved against SLAs
· Report on health of the help desk and support using uptime and ticket-related performance metrics
· Partner with IT and business personnel to discuss the impacts of incidents on products and services
Required Experience & Skills:
· 2+ years of experience in a tier 1 customer service/helpdesk role
· 2+ years of experience using help desk ticketing software
· 2+ years of experience with incident troubleshooting and escalation
· 2+ years of experience working in a team-oriented, collaborative environment
· Familiarity with ITILv3 or related service delivery frameworks encouraged
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Unlock Your Solutions Support Potential: Insight & Career Growth Guide
Real-time Solutions Support Jobs Trends in Morrisville, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Solutions Support in Morrisville, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 56388 jobs in United States and 28 jobs in Morrisville. This comprehensive analysis highlights market share and opportunities for professionals in Solutions Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Gravity IT Resources is currently hiring and seeking a Solutions Support TechnicianGravity IT Resources to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Solutions Support TechnicianGravity IT Resources Jobs Morrisville.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Gravity IT Resources adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Solutions Support TechnicianGravity IT Resources Jobs United States varies, but the pay scale is rated "Standard" in Morrisville. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Solutions Support TechnicianGravity IT Resources typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Solutions Support TechnicianGravity IT Resources interview at Gravity IT Resources, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Gravity IT Resources's products or services and be prepared to discuss how you can contribute to their success.
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