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Solutions Support TechnicianGravity IT Resources Job Opening In Morrisville – Now Hiring Gravity IT Resources


Job description

Job Title:  Solutions Support Technician

Location:  Raleigh-Durham, NC

Job-Type:  Contract

Referral Fee:  $600

Employment Eligibility:  Gravity cannot transfer nor sponsor a work visa for this position.

Applicants must be eligible to work in the .

for any employer directly (we are not open to contract or “corp to corp” agreements).

Position Overview:

Gravity is looking for a Solutions Support Technician to assist our client’s internal support tier 1 help desk.

The successful candidate will possess 1+ year of experience in a customer facing help desk role.

Comprehensive knowledge of password resets, troubleshooting, and Active Directory are also required.

Our client is a leading pharmaceutical solutions company based right outside of Raleigh, NC.

Their end goal is to enhance communication between medical professionals and their patients.

Through leveraging data, they are able to help patients live an easier life through finding value on the pharmaceutical market, helping communication with their doctor, and providing medical solutions for systems across the country.

Duties & Responsibilities:

· Develop service strategy to mitigate software, hardware, and networking issues

· Troubleshoot and resolve service issues via phone, web, and in-person channels

· Ensure all incidents are resolved against SLAs

· Report on health of the help desk and support using uptime and ticket-related performance metrics 

· Partner with IT and business personnel to discuss the impacts of incidents on products and services

Required Experience & Skills:

· 2+ years of experience in a tier 1 customer service/helpdesk role 

· 2+ years of experience using help desk ticketing software

· 2+ years of experience with incident troubleshooting and escalation 

· 2+ years of experience working in a team-oriented, collaborative environment

· Familiarity with ITILv3 or related service delivery frameworks encouraged

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Solutions Support Potential: Insight & Career Growth Guide


Real-time Solutions Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Solutions Support in Morrisville, United States, highlighting market share and opportunities for professionals in Solutions Support roles.

56388 Jobs in United States
56388
28 Jobs in Morrisville
28
Download Solutions Support Jobs Trends in Morrisville and United States

Are You Looking for Solutions Support TechnicianGravity IT Resources Job?

Great news! is currently hiring and seeking a Solutions Support TechnicianGravity IT Resources to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Gravity IT Resources adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Solutions Support TechnicianGravity IT Resources Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Morrisville. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Solutions Support TechnicianGravity IT Resources?

Key qualifications for Solutions Support TechnicianGravity IT Resources typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Solutions Support TechnicianGravity IT Resources Job Success

Gravity IT Resources interview tips for Solutions Support TechnicianGravity IT Resources

Here are some tips to help you prepare for and ace your Solutions Support TechnicianGravity IT Resources job interview:

Before the Interview:

Research: Learn about the Gravity IT Resources's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Solutions Support TechnicianGravity IT Resources interview at Gravity IT Resources, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Gravity IT Resources's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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