Job description
Job Title: Tier 2 / Outbound Call Center Agent
Pay Rate: $18–$22 per hour + quarterly bonus (structure pending finalization)
Location: Onsite
Schedule: Call Center Hours: 8:00 AM – 8:00 PM local time
+ October–April: Open 7 days a week
+ April–October: Monday–Friday only
+ Shifts: 8 hour shift 8:00 AM – 8:00 PM local time
+ Coverage: Rotating weekends and holidays (closed Thanksgiving and Christmas Day)
Training:
New agents will undergo up to four weeks of training, scheduled from 9:00 AM to 5:00 PM CST, before transitioning to their assigned shifts.
Role Overview:
As a Tier 2 / Outbound Call Center Agent, you will serve as a critical point of contact for members, resolving complex benefit and coverage issues with empathy and precision.
You’ll work closely with internal systems and external partners to ensure timely and accurate support.
Key Competencies:
+ Business Acumen: Deep understanding of health plans and benefit offerings to resolve nuanced coverage issues.
+ Accountability: Demonstrate ownership and initiative while supporting team goals and departmental success.
+ Problem Solving: Use available technology and resources to troubleshoot prior authorization issues and coordinate across pharmacy benefit managers (PBMs).
+ Empathy: Apply strong customer service and de-escalation skills to support members through challenging claims situations.
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Houston,TX 77056.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation.
We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership.
TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.
We accelerate business transformation for our customers.
Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.
We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.
We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.
We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
TEKsystems and TEKsystems Global Services are Allegis Group companies.
Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Required Skill Profession
Other General
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