Specialist Client Support

Job description

We’re building a relationship-oriented bank for the modern world.

We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

**What you’ll be doing**

As a member of the Commercial banking team, you will be an integral component of Business Banking and part of a team of specialized professionals who create value for business clients by understanding their transaction and cash management needs with a view to architecting and delivering integrated cash flow and treasury management solutions.

As the Senior Client Banking Specialist, you will be accountable to perform after sales service support to Business Banking customers, both internal and external, understanding the client needs and taking responsibility for the execution of cash management solution requests.

You will provide relevant recommendations when appropriate while acting as a key interface to internal partners to facilitate cash management solution onboarding that proactively meets clients’ needs.

_At CIBC we enable the work environment most_ _optimal_ _for you to thrive in your role.

_ _You’ll_ _have the flexibility to manage your work activities within a hybrid work arrangement where_ _you’ll_ _spend 3 days per week on-site, while other days will be remote._

**How you’ll succeed**

+ **Relationship Building –** The Senior Client Banking Specialist will lead and manage the transition effort while collaborating with the team identified to support it.

The execution process involves coordinating people and resources, as well as managing and tracking the project, while identifying and mitigating potential issues in a timely proactive manner.

This job interacts on a regular basis with internal partners including Cash Management Sales, Relationship Managers, the Business Contact Centre, Business Banking product management, CIBC’s vendors, INTRIA, Retail Operations, and the branch network.
+ **Implementation & Transitioning –** Coordinate new and existing client transitions and implementations, acting as the crucial point of contact, to ensure a proper transition from the other financial institution by working directly with clients to gather relevant information to execute the onboarding request.

Provide clients with the required documentation/agreements to be executed to implement the requested cash management solution.

Follow up and maintain communication throughout the transition with all partners to ensure that clients’ cash management solutions need are delivered in a timely and seamless manner.
+ **Operational Support –** Interpret, validate and obtain the required information to complete the necessary implementation forms for internal and external client requests.

Ensure all mandatory documentation such as Product Legal Agreements, and signed Payment Product Settlement Limit documentation (with supporting evidence of credit existence) are received prior to proceeding with the transition.

Regularly update knowledge of internal (i.e., new products, procedures, and organizational changes) and external (i.e., technology, regulatory changes) developments to respond to client needs promptly and suitably.
+ **Business Development –** Identify, through the analysis process and client dealings, other potential sales and/or service improvement opportunities and refer potential sales to appropriate client relationship/cash manager sales managers.

Recognize business risk elements of situations being handled, involving the appropriate supervisors or business partners as early as possible.

Contribute to the business unit’s goal of continuous improvement by identifying areas to enhance the client experience or resolve challenges.

**Who you are**

+ **You have developed knowledge.** CIBC cash management products and services offerings, including the processes and procedures necessary to implement products and services required to transition clients to CIBC effectively.

Knowledge of banking procedures and the organizational structure of partners who help support the effective delivery of cash management solutions (i.e., the branch network, data centers, currency operations, central treasury, cash control and centralized back-office units across Canada).
+ **You have strong technical skills** with Microsoft Office suite, particularly Excel, Word, and PowerPoint, as well as the ability to quickly learn proprietary software applications supporting the origination and cash management sales process.
+ **You put our clients first.** You engage with the purpose of finding the right solutions.

You go the extra mile because it is the right thing to do.
+ **You're** **driven by collective success.** You know that collaboration can transform an innovative idea into a great one.

You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
+ **You give meaning to data.** You enjoy investigating complex problems and making sense of information.

You're confident in your ability to communicate detailed information in an impactful way.
+ **Values matter to you.** You bring your real self to work, and you live our values – trust, teamwork, and accountability.

At CIBC, we offer a competitive total rewards package.

This role has an expected salary range of $74,000 - $85,000 for the market based on experience, qualifications, and location of the position.

The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component.

CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

California residents — your privacy rights regarding your actual or prospective employment (https://us.cibc.com/en/about-us/california-consumer-privacy-act-employment.html)

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**What CIBC Offers**

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

+ We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
+ Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
+ We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

**What you need to know**

+ CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.

We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
+ You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
+ We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office).

Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

**Job Location**

IL-120 S LaSalle St

**Employment Type**

Regular

**Weekly Hours**

40

**Skills**

Customer Experience (CX), Customer Service

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them.

Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

Required Skill Profession

Other General