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Urgent! Sr. Client Relations Specialist Job Opening In Boston – Now Hiring SS&C Technologies Holdings

Sr. Client Relations Specialist



Job description

Job Description

Sr. Client Relations Specialist

Locations: Kansas City, MO; Boston, MA; Braintree, MA; Chicago, IL; Denver, CO, Dallas, TX; Dublin, OH | Hybrid

Why You Will Love It Here!

  • Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
  • Your Future: 401k Matching Program, Professional Development Reimbursement
  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees 
  • Training: Hands-On, Team-Customized, including SS&C University
  • Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

  • Establish & lead collaborative relationships between customers and the SS&C organization
  • Communicate with customers via conference calls, written electronic correspondence, and in face-to-face meetings
  • Educate customers on implementing our products and services
  • Analyze, anticipate, and identify customer needs and recommend innovative solutions
  • Complete system change requests
  • Research and resolve any system issues reported by customers
  • Leverage extensive in-house training programs for industry knowledge and product expertise
  • Mentor & lead less experienced associates
  • Establish work priorities, plan projects, and ensure timelines are met
  • Prepare status reports for customers
  • Coordinate face-to-face meetings with customers onsite and at their location
  • Ensure contractual obligations are achieved
  • Assist with budgeting, billing, and contract administration
  • Assist in onboarding new customers as they transition to SS&C's industry leading solutions

What You Will Bring:

  • Bachelor’s degree and 3+ years of client facing work-related experience required ideally in financial services, with a preference for experience in transfer agency.
  • Excellent written and verbal communication skills
  • Strong project management skills
  • Problem solving and numerical reasoning skills; ability to analyze data and take action
  • Career oriented, highly motivated, and self-starting individual
  • Ability to work in a fast paced, team environment
  • Efficient time management with strong organizational skills
  • Ability to quickly learn and adapt to new systems, processes, plans, and programs
  • Proficiency in use of business productive tools such as word processing, spreadsheets, data management, project management, and presentations
  • Proficiency in use of tools such as word processing, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel


Required Skill Profession

Information And Record Clerks



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