Sr. Customer Technology Specialist

Job description

Description
Delivers advanced support and guidance for hardware, software, and technology systems across the organization.

Serves as a key resource for troubleshooting, system analysis, and operational assistance, while also acting as a liaison between the department and IT teams.

Maintains up-to-date knowledge of desktop, network, and enterprise technologies, including specialized applications and configurations tailored to business needs.
Provides direct, hands-on technical assistance with a strong focus on customer service.

Oversees and leads technology initiatives such as system upgrades, office moves, and the rollout of new solutions.

Assigns tasks and monitors progress to ensure successful execution.

Investigates and resolves complex or unfamiliar technical issues, and contributes to the development of innovative solutions.

Offers leadership and oversight for technical support staff and activities.
Key Responsibilities:
Oversees technology support for faculty and staff, including device setup, configuration, and ongoing management.

Serves as a subject matter expert across a wide range of IT services, such as server administration, system builds, application deployment, and vulnerability management.

Takes ownership of assigned applications and legacy systems, including Software as a Service (SaaS) platforms.
Manages technology-related projects involving hardware and software upgrades, office moves, and new solution rollouts.

Coordinates with users and stakeholders to establish priorities, communicate timelines, and ensure smooth implementation.

Leads deployment efforts and collaborates with IT teams to align execution.
Partners with IT to deliver solutions that align with documented business requirements.

Acts as the central coordinator for technology initiatives and ensures timely follow-up and resolution.
Serves as the designated owner for specific applications, handling issue resolution, updates, documentation, and coordination with users, vendors, and IT teams.
Assigns and monitors tasks, ensuring proper documentation of approved designs and implementations.

Applies technical expertise to resolve issues and proactively researches solutions for emerging challenges.
Evaluates business processes and user needs to design and deliver training programs.

Identifies opportunities to improve efficiency and user autonomy through technology.

Develops instructional materials and facilitates training sessions, both individually and in group settings.

Communicates changes to the broader organization to support adoption.
Acts as a point of escalation for complex or urgent technical issues, providing expert-level support to users.
Assesses new technologies for usability, training requirements, security implications, and financial impact.

Tests and documents new systems and communicates changes to affected users and teams.
Stays current with evolving technologies and industry trends, maintaining a strong technical skillset and anticipating future business needs.
Performs additional duties as assigned.
Skills
linux, Mac, mac os x, command line, ACMT, Apple Certified Macintosh Technician, ACSP, Apple Certified Support Professional, apple ios, apple macintosh os, macintosh, macbook, macos, Windows, Support, Troubleshooting, Technical support, Customer service, Active directory, Desktop, Api
Top Skills Details
linux,Mac,mac os x,command line,ACMT,Apple Certified Macintosh Technician,ACSP,Apple Certified Support Professional,apple ios,apple macintosh os,macintosh,macbook,macos
Additional Skills & Qualifications
Knowledge & Experience
• High School diploma or equivalent and 7 years of relevant experience required
• Associate's degree preferred
• Or equivalent combination of education and experience
• Advanced level of PC and Windows expertise and understanding required
• Proficiency in MACs and other IOS devices, handheld devices and other peripheral devices required
• Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
• Exceptional customer service and communication skills.

Ability to diffuse difficult situations and maintain calm and professional required
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $30.00 - $36.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Rochester,NY.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General