Sr. Digital Program Manager, Prime Video Global Operations

Job description

Description
How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service?

How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry?

At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach.

If this sounds interesting, come build the future of streaming entertainment with us!

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place.

We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events.

We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store.

Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide.

The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

We are searching for a Sr. Digital Program Manager for Prime Video Global Operations who can hold a leadership position in building strategic partnership with cross-functional technical teams, product teams and operations teams, be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects.

This role demands a high capacity to Learn and be Curious, Earn Trust, Invent and Simplify, and Deliver Results as we need to be continually adapting to the fast-moving environment and push to drive efficiency and simplification for global customers.

In this role, you will have the opportunity to work with various stakeholders, including global cross-functional teams within Amazon and technical teams.

The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment.

If this sounds intriguing, please consider this role with Prime Video!

Key job responsibilities
- Be the subject matter expert for your assigned program.
- Define value proposition, entitlement, and limitations to cross-functional teams.
- Be the liaison between various technical, business, and development teams to drive both proactive and reactive customer and partner experience outcomes.
- Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi-task based on severity level and strong business judgement.
- Deep dive and instrument data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams.
- Be a creative problem solver who always thinks critically about next steps and not afraid to dive in to deliver short term, scrappy solutions.
- Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment.

About the team
The Troubleshooting Program team within Prime Video Global Operations designs programs that specialize in systematically identifying, analyzing, and resolving complex issues impacting content experiences for customers.

We work with Product, Tech, Business, and our Operations teams across India, Spain, Costa Rica, and Japan to build scaled solutions and processes to directly improve the customer experience with Prime Video.
Basic Qualifications
- 6+ years of program or project management experience, or a Master's degree and 3+ years of supply chain experience
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading cross-functional teams to deliver projects on tight deadlines
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
- Bachelor's degree or equivalent, or 4+ years of industry experience
- Clear verbal/written communication, including an ability to effectively communicate with both business and technical teams
Preferred Qualifications
- Experience in Excel or SQL
- 8+ years of experience in Digital Supply Chain, Product Management, or Program Management within large global organizations
- Demonstrated ability to work cross-functionally with engineering, product, and operations counterparts to deliver meaningful customer experiences
- Exceptional interpersonal and communication skills, including strong writing and speaking skills
- Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $114,500/year in our lowest geographic market up to $245,000/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

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