Sr. Director, CRM Analytics & Data Science

Job description

We inspire purpose-filled living that brings beauty and quality to the modern home.

Together, we achieve.

Associates across our business drive results, innovate, and inspire.

Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes.

From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.


We’re here for it.

We think you should be too .

We’re looking for a driven professional with an inclusive mindset to join our team as a Sr. Director, CRM Analytics & Data Science…
We are seeking an inspiring and transformative Senior Director, Customer and Retention Marketing Analytics, with 15+ years of leadership experience.

You will be an enterprise-level leader, setting the overall vision and strategy for customer data and analytics across the organization.

You will drive transformative initiatives, influence executive decisions, and establish a data-driven culture that fuels business growth and innovation.

This is a strategic role for a recognized thought leader with a passion for shaping the future of data and insights.


+ This position is fully remote

+ This role is a People leader position

A day in the life as a Sr. Director, CRM Analytics & Data Science…
+ Define and execute the long-term vision for our CRM and retention strategy, integrating data science to create a world-class customer experience.



+ Lead the development of predictive models, customer segmentation, and behavioral analytics to inform personalized campaigns across email, SMS, push notifications, and direct mail.



+ Establish key performance indicators (KPIs) and metrics to measure the effectiveness of retention initiatives and drive accountability across the team.



+ Partner with senior leadership to forecast customer LTV and retention, providing actionable insights that inform business decisions.



+ Lead, mentor, and grow an analytics and data science team.



+ Foster a culture of collaboration, continuous learning, and data-driven decision-making.



+ Manage resource allocation and project prioritization to ensure the team consistently delivers on its goals.



+ Serve as a key liaison between Marketing, Technology, Finance, and Data teams, translating complex analytical findings into clear, actionable business strategies.



+ Champion the use of data and technology to enhance the customer journey and improve retention.



+ Ensure data governance and compliance with privacy regulations across all initiatives.
+ What you’ll bring to the table…

+ Proven experience in a senior leadership role, managing teams of analysts and data scientists.



+ Deep understanding of CRM platforms, marketing automation tools, and customer data platforms (CDPs).



+ Expertise in statistical modeling, machine learning, and advanced analytics for customer segmentation and LTV prediction.



+ Strong proficiency in SQL, Python, or R.



+ Proven track record of delivering transformative, high-impact analytics solutions in a competitive market.



We’d love to hear from you if you have…

+ Bachelor's degree in a quantitative field (e.g., Data Science, Statistics, Economics, Marketing).

A Master's degree is a plus

+ 10+ years of experience in marketing analytics, data science, or a related field, with a focus on retention and CRM

#li-remote

Minimum Starting Rate: $200,000.00 Annually

Up to: $250,000.00 Annually

Pay ranges will be adjusted upward as needed to comply with applicable state and local law.

In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”.

The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Required Skill Profession

Other General