Sr Director, User Experience Acton, Mass. or San Diego, CA (Hybrid)

Job description

Insulet is seeking a visionary and strategic Senior Director of User Experience to lead our User Experience Center of Excellence, driving enterprise-wide innovation across onboarding, support, sales, marketing and non-device experiences.

This role will shape the future of user engagement for healthcare providers, individuals managing type 1 and type 2 diabetes, and internal teams supporting our award-winning Omnipod® platform and emerging drug delivery solutions.

As a key member of the UX leadership team, you will define and execute long-range strategies, champion user-centric design, and ensure regulatory alignment across global initiatives pertaining to E2E.

You will collaborate closely with executive leadership, marketing, product management, and engineering to translate deep user insights into differentiated, scalable experiences that deliver measurable business impact.

Key Responsibilities:
 

Enterprise UX Strategy:
Lead the development and execution of a multi-year UX strategy that aligns with Insulet’s business objectives, user needs, and innovation roadmap.

Cross-Functional Leadership:
Partner with franchise leadership, marketing, product, and engineering to embed UX into strategic planning and product development lifecycles.

Create and weave customer-centric frameworks and mindsets into the operating mechanisms across those organizations.


 

Global Experience Design
Create world-class experiences across platforms and geographies through scalable design systems, inclusive design practices, and robust research methodologies.

Establishing a unified design language that supports consistency and adaptability across digital touchpoints and regional markets and ladders seamlessly to brand.



Performance & Impact:
Define and monitor UX Objectives and Key Results and Key Performance Indicators to measure user experience and satisfaction, the connection between UX and business outcomes, and operational efficiency.

Establishing a comprehensive UX measurement framework that links design outcomes to business metrics such as customer retention, NPS, onboarding success, and support resolution rates.

Implementing real-time analytics and feedback loops to continuously assess user behavior, sentiment, and engagement across digital and service touchpoints.

Executive Influence:
Represent UX at the senior leadership level, reconciling stakeholder priorities and advocating for end-to-end experience excellence.

Building strong relationships with executive stakeholders across marketing, product, engineering, and clinical teams to ensure UX is embedded in strategic decision-making.

Translating user insights into compelling business narratives that drive alignment and investment in experience-led initiatives.

Team Leadership & Development:
Mentor and grow a high-performing team of UX leaders and practitioners, fostering a culture of innovation, accountability, and continuous learning.

Establishing clear vision and direction for the UX Center of Excellence, aligning team goals with enterprise strategy and user needs.

Implementing structured career development plans, including coaching, training, and stretch assignments to build leadership and domain expertise.

Governance & Compliance:
Ensure all UX initiatives meet regulatory requirements and internal governance standards, particularly within healthcare and medical device contexts.

Embedding compliance into the design lifecycle, partnering with Regulatory Affairs, Legal, and Quality teams to proactively address requirements such as FDA, ISO, and GDPR.

Establishing UX governance frameworks that define roles, responsibilities, and checkpoints for design validation, documentation, and audit readiness.

Qualifications:
• Deep expertise in Cognitive Science, Human-Computer Interaction, Psychology, Design, or related field (e.g., Bachelor’s, Master’s or PhD degree)
• 15+ years of progressive UX leadership experience, including strategic oversight of multi-platform ecosystems.
• Proven success in regulated industries, preferably medical devices or healthcare technology.
• Demonstrated ability to lead global initiatives and influence cross-functional teams at the executive level.

Core Competencies:
• Expertise in design systems, user research, content strategy, and accessibility.
• Executive presence with strong communication, negotiation, and stakeholder management skills.
• Strategic foresight with the ability to anticipate market trends and user needs.
• Deep understanding of mobile, web, and platform-specific design heuristics.
• Strong judgment and prioritization in complex, fast-paced environments.

Preferred Attributes:
• Strategic thinker with a bias for action and measurable outcomes.
• Comfortable navigating ambiguity and driving clarity across diverse teams.
• Passionate advocate for inclusive design and user empowerment.
• Thrives in a high-accountability, innovation-driven culture.

Location: Hybrid role based in San Diego, CA or Acton, MA, with up to 3 days/week in-office presence.

Additional Information:

The US base salary range for this full-time position is $236,175.00 - $354,262.50.

Our salary ranges are determined by role, level, and location.

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.

The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods.

With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle.

Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller.

Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team.

We do this by hiring amazing people guided by shared values who exceed customer expectations.

Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers