Sr. Disability Representative

Job description

Sr. Disability Representative

**Sedgwick**

1 Positions

ID: R66373

Posted On 10/13/2025

**Job Overview**

By joining Sedgwick, you'll be part of something truly meaningful.

It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.

Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Sr. Disability Representative

**PRIMARY PURPOSE** : To provide disability case management and claim determinations based on complex medical documentation and the applicable disability plan interpretation including determining benefits due and making timely payments/approvals and adjustments, medically managing disability claims; coordinating investigative efforts, thoroughly reviewing contested claims, negotiating return to work with or without job accommodations, and evaluating and arranging appropriate referral of claims to outside vendors.

**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**

+ Analyzes, approves and authorizes assigned claims and determines benefits due pursuant to a disability plan.
+ Reviews and analyzes complex medical information (i.e. diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined by the disability plan.
+ Utilizes the appropriate clinical resources in case assessment (i.e. duration guidelines, in-house clinicians).
+ Communicates with the claimants providers to set expectations regarding return to work.
+ Determines benefits due, makes timely claims payments/approvals and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.
+ Medically manages disability claims ensuring compliance with duration control guidelines and plan provisions.
+ Communicates clearly with claimant and client on all aspects of claims process either by phone and/or written correspondence.
+ Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system.
+ Coordinates investigative efforts ensuring appropriateness; provides thorough review of contested claims.
+ Evaluates and arranges appropriate referral of claims to outside vendors or physician advisor reviews, surveillance, independent medical evaluation, functional capability evaluation, and/or related disability activities.
+ Negotiates return to work with or without job accommodations via the claimants physician and employer.
+ Refers cases as appropriate to team lead and clinical case management.
+ Maintains professional client relationships.

**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**

+ Performs other duties as assigned.
+ Supports the organization's quality program(s).

**QUALIFICATIONS**

**Education & Licensing**
Bachelor's degree from an accredited university or college preferred.

**Experience**
Three (3) years of benefits or disability case/claims management experience or equivalent combination of education and experience required.

**Skills & Knowledge**

+ Knowledge of ERISA regulations, required offsets and deductions, disability duration and medical management practices and Social Security application procedures
+ Working knowledge of medical terminology and duration management
+ Excellent oral and written communication, including presentation skills
+ PC literate, including Microsoft Office products
+ Analytical and interpretive skills
+ Strong organizational skills
+ Ability to work in a team environment
+ Excellent negotiation skills
+ Ability to meet or exceed Performance Competencies

**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.

**Mental** **:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

**Physical** **:** Computer keyboarding, travel as required

**Auditory/Visual** **:** Hearing, vision and talking

**NOTE** **:** Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.

They are not intended to constitute a comprehensive list of functions, duties, or local variances.

Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

You may be just the right candidate for this or other roles.**

Primary Contact

1645458383738

Amanda Strothman

,

Phone

Phone

Phone

Fax

amanda.strothman@sedgwick.com

Email

True

False

True

**Job Details**

Categories

Insurance
Technical

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

8326

Job REQ #

R66373

# Positions

1

Start Date

20251013

End Date

20251121

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Sedgwick

**About the Company**

**Career Development**

Our goal is to make Sedgwick CMS a place where great people can do great things for our clients.

This commitment is evidenced by our colleague development program and supported by our multi-dimensional learning resources.

We invest in the education of our colleagues by providing training and learning resources that focus on our culture, procedures, systems and performance expectations.

We evaluate the educational needs of our colleagues through performance discussions and evaluations.

These needs are filled either through Sedgwick CMS University and through industry certification programs and other external educational resources .

Sedgwick CMS University curriculum offerings take colleagues from orientation to technical training to supervisory and managerial development.

Through Sedgwick CMS University, we provide our colleagues continuous development of professional skills and the ability to deliver quality service to our clients.

**Colleague Orientation**

We offer a required colleague orientation program that allows us to verify and document the training provided to new colleagues.

This program is called Personal Responsibility in Developing Excellence (PRIDE) and is the first component of our comprehensive career development process.

This program introduces and orients new and transitioning colleagues to our company and to their new position.

PRIDE will take colleagues through the first 90 days of their new position.

Objectives of this program focus on providing colleagues an increased awareness of who we are, where we are going, and how they can help us get there.

**Career Paths**

Career path options are identified through an ongoing process of discussion and collaboration between colleagues and their managers.

On an ongoing basis, our managers counsel colleagues regarding their career path, new opportunities, and additional training and development requirements to help them reach their individual goals.

Required Skill Profession

Other General