Sr Executive & Lab IT Support Engineer - ONSITE

Job Title: Executive & Lab IT Support Specialist Location: Redmond, WA (Onsite MonFri, limited hybrid) Duration: 6+ months (extensions possible) Overview: Were seeking an experienced Executive & Lab IT Support Specialist to deliver high-touch technical support for senior leaders and engineering teams in a controlled lab setting.

This role ensures a seamless executive experience, supports complex creative workflows, and maintains secure, compliant lab operations.

Key Responsibilities: Provide VIP-level IT support for executives (CVPs) and their teams.

Manage setup, configuration, and performance of QuAD servers and lab systems.

Support render-farm workflows, GPU workloads, and PLM systems (e.g., Windchill).

Lead Surface Hub and device managementfirmware testing, troubleshooting, and inventory.

Oversee user/device provisioning, Intune/MDE configuration, and access control.

Maintain compliance with EHS and enterprise security standards.

Qualifications: Proven experience in VIP/executive IT support roles.

Strong knowledge of Intune, MDE, EPM, and certificate-based authentication.

Familiarity with creative and engineering workflows (Adobe, rendering, large file transfers).

Experience supporting lab or high-security environments

10+ Years
VIP support for two CVPs and their staff Specialized engineering workflow support for specialized team Lab system and visitor workflow support Key Requirements: Proven VIP/Executive IT support experience Familiarity with render-farm workflows and PLM systems (e.g., Windchill) with GPU workloads Hands-on device provisioning, cert-based authentication, Intune/MDE/EPM Prior experience in controlled lab environments with EHS compliance Day-to-Day Activities: Systems & server support Set up, configure, and maintain servers used by the QuAD team Perform regular system health checks, backups, and performance tuning Pull back files and footage from ‘cold-storage’ as needed Implement automated cleanup routines and asset archiving processes Ensure secure access and uptime for creative tools and shared resources (ie, enable ease of collab with engineering files on Windchill) Ensure systems are scalable for future XR/interactive module workloads Surface Hub & hardware support Serve as the primary technical lead and point of contact for all Surface Hub hardware/presentation needs Proactively test new firmware and collaboration features to support evolving team needs Manage setup, configuration, and troubleshooting of Surface Hubs and related peripherals Maintain inventory and coordinate with procurement for new hardware needs Ensure devices are updated, secure, and ready for creative collaboration User account/device management/IT onboarding contact Serve as the primary user account holder on shared devices across the internal program Regularly audit device access and update policies to align with enterprise and program security standards Manage user provisioning, permissions, and access control Support device imaging, updates, and lifecycle management Provide IT support specific to design workflow (ie, troubleshooting Adobe SSO known-issue, large file transfers, rendering tools)