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Sr. Genesys Engineer Job Opening In Appleton – Now Hiring EDCi


Job description

⬅ Back to Career Opportunities Sr.


Genesys Engineer Location:



  • Remote   EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States.

  • Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.

      The Sr.
  • Genesys Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies.
  • The opportunity will serve as a lead engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support.
  • This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality.

      Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies.
  • Our partnerships provide a unique opportunity for associates to continue to develop their professional skills.
  • EDCi is an organization that takes pride in recognizing balance and the importance of family.

If your interest is for challenging work in a comfortable work environment, look to EDCi.   When you join the EDCi team, you’ll receive many perks, such as:



  • Remote work from home Paid holidays, vacation and sick time Bring Your Own PC Policy Cell phone reimbursement Casual dress Funded training and certifications Health, dental & vision insurance 401K match And much more!   RESPONSIBILITIES: Acts as the Lead Engineer for Genesys implementation and upgrade projects Perform project and support tasks for Genesys products and solutions Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions Contribute to the solution architectural design Coordinate and write technical papers, articles, standard operating procedures, and best practices Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high-profile problem solving.

Ability to balance both support and project work when applicable; able to meet support/project milestones Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget   PRIMARY /ESSENTIAL SKILLS AND QUALIFICATIONS:



  • 5+ years IP Telephony/VoIP experience is Required Knowledge of VoIP equipment, implementations and support Required 3+ years experience in Genesys Cloud CX (Purecloud) technology Genesys Could CX certification is a plus Knowledge of Media / Voice gateway knowledge Preferred Knowledge of SIP Protocol implementation and support Preferred BS preferred, Associate’s degree in IT related field Required Excellent client service attitude and team focus Understand best practices for a service organization Development Skills/certifications as a plus are: Java/Java Script HTML Rest WEB Services Genesys Cloud CX API’s Microsoft SQL Server Web-services, 3rd party API’s   SECONDARY /OPTIONAL SKILLS AND QUALIFICATIONS: 1+ years experience in network administration and support is a Plus NET development or C# Experience is a Plus Experience with Microsoft SQL Stored procedures is a Plus Powered by JazzHR

  • Required Skill Profession

    Engineers


  • Job Details

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Unlock Your Sr Genesys Potential: Insight & Career Growth Guide


Real-time Sr Genesys Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Sr Genesys in Appleton, United States, highlighting market share and opportunities for professionals in Sr Genesys roles.

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Download Sr Genesys Jobs Trends in Appleton and United States

Are You Looking for Sr. Genesys Engineer Job?

Great news! is currently hiring and seeking a Sr. Genesys Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EDCi adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Sr. Genesys Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Appleton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Sr. Genesys Engineer?

Key qualifications for Sr. Genesys Engineer typically include Engineers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Sr. Genesys Engineer?

To improve your chances of getting hired for Sr. Genesys Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Sr. Genesys Engineer Job Success

EDCi interview tips for Sr. Genesys Engineer

Here are some tips to help you prepare for and ace your Sr. Genesys Engineer job interview:

Before the Interview:

Research: Learn about the EDCi's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Sr. Genesys Engineer interview at EDCi, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EDCi's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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