Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Sr. IT Helpdesk Technician.
United States Jobs Expertini

Urgent! Sr. IT Helpdesk Technician Job Opening In Dallas – Now Hiring AEG Vision

Sr. IT Helpdesk Technician



Job description

About the Job

The Sr. IT Helpdesk person will work with the IT Help Desk team, lead, and manager to work different types of IT helpdesk support requests.


  • Field incoming help requests from end users via ticketing system and assist in a respectful manner.
  • Document all pertinent information including all decisions made, actions taken, and confirmation of a successful result.
  • Maintain excellent customer service over the phone, helpdesk, chat systems, or email.
  • Ticket escalation resource tier 3/4 for all type of IT support requests
  • Diagnostic and repair of supported hardware and software.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform post resolution follow-ups to help requests.
  • Develop and maintain help sheets and knowledge base articles for end users.
  • Assist with creation and maintenance of local site IT systems documentation.
  • Assist with growth and training of new associates to ensure overall team success.
  • Perform related duties consistent with the scope and intent of the position.
  • Requirements

  • Bachelor’ degree or 4 or more years of relevant experience
  • Strong track record of achievement in distributed multi location environments
  • Project and task prioritization and overall excellent time management skills
  • Superb verbal and written communication skills to work with both internal and external customers.
  • Exceptional problem solving and analytical skills.
  • Ability and desire to stay motivated while working in a fast-paced environment.
  • Ability to work cross-functionally to resolve technical, procedural, and operational issues.
  • Courteous, polite, and professional demeanor.
  • Self-starter and Self-managed
  • Strong documentation skills.
  • Ability to manage small IT projects.
  • Flexibility to travel
  • Travel Requirements

    Less than 20%


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Sr IT Potential: Insight & Career Growth Guide


    • Real-time Sr IT Jobs Trends in Dallas, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Sr IT in Dallas, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 64657 jobs in United States and 877 jobs in Dallas. This comprehensive analysis highlights market share and opportunities for professionals in Sr IT roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Sr. IT Helpdesk Technician Job?

      Great news! is currently hiring and seeking a Sr. IT Helpdesk Technician to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AEG Vision adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Sr. IT Helpdesk Technician Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Dallas. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Sr. IT Helpdesk Technician?

      Key qualifications for Sr. IT Helpdesk Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Sr. IT Helpdesk Technician?

      To improve your chances of getting hired for Sr. IT Helpdesk Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Sr. IT Helpdesk Technician Job Success
      AEG Vision interview tips for Sr. IT Helpdesk Technician

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the AEG Vision's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Sr. IT Helpdesk Technician interview at AEG Vision, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AEG Vision's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Sr. IT Helpdesk Technician Positions

      Setting up job alerts for Sr. IT Helpdesk Technician is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!