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Sr. IT Helpdesk Technician Job Opening In Dallas – Now Hiring AEG Vision


Job description

About the Job

The Sr. IT Helpdesk person will work with the IT Help Desk team, lead, and manager to work different types of IT helpdesk support requests.


  • Field incoming help requests from end users via ticketing system and assist in a respectful manner.
  • Document all pertinent information including all decisions made, actions taken, and confirmation of a successful result.
  • Maintain excellent customer service over the phone, helpdesk, chat systems, or email.
  • Ticket escalation resource tier 3/4 for all type of IT support requests
  • Diagnostic and repair of supported hardware and software.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform post resolution follow-ups to help requests.
  • Develop and maintain help sheets and knowledge base articles for end users.
  • Assist with creation and maintenance of local site IT systems documentation.
  • Assist with growth and training of new associates to ensure overall team success.
  • Perform related duties consistent with the scope and intent of the position.
  • Requirements

  • Bachelor’ degree or 4 or more years of relevant experience
  • Strong track record of achievement in distributed multi location environments
  • Project and task prioritization and overall excellent time management skills
  • Superb verbal and written communication skills to work with both internal and external customers.
  • Exceptional problem solving and analytical skills.
  • Ability and desire to stay motivated while working in a fast-paced environment.
  • Ability to work cross-functionally to resolve technical, procedural, and operational issues.
  • Courteous, polite, and professional demeanor.
  • Self-starter and Self-managed
  • Strong documentation skills.
  • Ability to manage small IT projects.
  • Flexibility to travel
  • Travel Requirements

    Less than 20%

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Sr IT Potential: Insight & Career Growth Guide


    Real-time Sr IT Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Sr IT in Dallas, United States, highlighting market share and opportunities for professionals in Sr IT roles.

    64671 Jobs in United States
    64671
    879 Jobs in Dallas
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    Download Sr It Jobs Trends in Dallas and United States

    Are You Looking for Sr. IT Helpdesk Technician Job?

    Great news! is currently hiring and seeking a Sr. IT Helpdesk Technician to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AEG Vision adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Sr. IT Helpdesk Technician Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Dallas. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Sr. IT Helpdesk Technician?

    Key qualifications for Sr. IT Helpdesk Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Sr. IT Helpdesk Technician Job Success

    AEG Vision interview tips for Sr. IT Helpdesk Technician

    Here are some tips to help you prepare for and ace your Sr. IT Helpdesk Technician job interview:

    Before the Interview:

    Research: Learn about the AEG Vision's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Sr. IT Helpdesk Technician interview at AEG Vision, research the company, understand the job requirements, and practice common interview questions.

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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