Sr. Learning & Development Manager

Job description

Company Overview Docusign brings agreements to life.

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.

With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.

Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do As the Sr. Learning & Development Manager, you will be instrumental in shaping Docusign's employee landscape, designing and implementing world-class development programs that empower our leaders and employees to embody our values, drive innovation, and lead with empathy and effectiveness in a rapidly evolving global environment.

You will play a key role in cultivating a robust leadership pipeline that supports our ambitious growth and strengthens our culture.

This position is an individual contributor role reporting to Sr. Director, Learning & Development.

Responsibility Conduct comprehensive needs assessments in partnership with HR Business Partners and senior leaders to identify critical leadership capabilities and development gaps across all levels (e.g., emerging leaders, frontline managers, senior executives) Design, develop, and implement innovative, scalable, and impactful leadership development programs, workshops, and learning experiences that align with Docusign's values and strategic priorities (e.g., formal training, experiential learning, coaching, mentoring, peer learning networks, simulations) Incorporate cutting-edge adult learning principles, neuroscience, and leadership theories into all program designs, ensuring relevance and effectiveness Lead the selection and management of external vendors, consultants, and executive coaches, ensuring high-quality and cost-effective partnerships Facilitate high-impact leadership development workshops and training sessions for diverse global audiences, fostering an engaging and interactive learning environment Provide coaching and guidance to leaders, supporting their individual development journeys and enhancing their leadership effectiveness Build strong relationships with internal subject matter experts to leverage internal knowledge and talent in program delivery Develop and implement robust evaluation methodologies and metrics to assess the effectiveness, business impact, and ROI of all leadership development initiatives Analyze program data and feedback to identify trends, generate actionable insights, and make data-driven recommendations for continuous improvement and evolution of programs.

Communicate program successes, challenges, and strategic direction to key stakeholders and senior leadership Build and maintain strong, collaborative relationships with HR Business Partners, senior leadership, and other cross-functional teams to ensure leadership development initiatives are integrated, supported, and aligned with organizational goals Act as a trusted advisor to leaders on leadership development best practices, trends, and solutions Champion a culture of continuous learning, growth, and feedback throughout the organization Curate and develop compelling learning content, including presentations, facilitator guides, participant materials, and digital learning resources Leverage Docusign's internal learning technologies (LMS, collaboration tools, etc.) to optimize program delivery, accessibility, and learner engagement Job Designation Hybrid: Employee divides their time between in-office and remote work.

Access to an office location is required.

(Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job.

Preferred job designations are not guaranteed when changing positions within Docusign.

Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring Basic Bachelor's degree in Human Resources, Organizational Development, Education, Business Administration, or a related field 12+ years of progressive experience in leadership development, organizational development, or talent management 3+ years in a senior or lead role within a fast-paced, global technology environment Preferred Demonstrated expertise in the end-to-end design, development, delivery, and evaluation of multi-level leadership development programs Exceptional instructional design skills with a deep understanding of adult learning principles and modern learning methodologies Outstanding facilitation, presentation, and public speaking skills, with the ability to inspire and engage diverse groups of leaders Proven ability to coach and mentor leaders, fostering their growth and effectiveness Experience with various leadership assessment tools (e.g., 360-degree feedback, behavioral assessments) and their application in development Strong project management skills with the ability to manage multiple complex initiatives simultaneously, prioritize effectively, and meet deadlines Excellent interpersonal, communication (written and verbal), and influencing skills, capable of building rapport and trust at all levels Analytical mindset with the ability to interpret data, identify insights, and make data-driven recommendations Certifications in coaching (e.g., ICF), organizational development, or specific leadership assessment instruments Experience working in a global, matrixed organization with diverse leadership styles and needs Familiarity with change management methodologies and their application in leadership development initiatives A demonstrated passion for technology and its role in transforming business processes, aligning with Docusign's core offerings Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations: California: $140,000.00 - $225,075.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $133,800.00 - $197,750.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals.

Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.

You can count on us to listen, be honest, and try our best to do what’s right, every day.

At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.

Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.

And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.

If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.

We encourage great talent who bring a range of perspectives to apply for our open positions.

Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.

We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster #LI-HybridBasic Bachelor's degree in Human Resources, Organizational Development, Education, Business Administration, or a related field 12+ years of progressive experience in leadership development, organizational development, or talent management 3+ years in a senior or lead role within a fast-paced, global technology environment Preferred Demonstrated expertise in the end-to-end design, development, delivery, and evaluation of multi-level leadership development programs Exceptional instructional design skills with a deep understanding of adult learning principles and modern learning methodologies Outstanding facilitation, presentation, and public speaking skills, with the ability to inspire and engage diverse groups of leaders Proven ability to coach and mentor leaders, fostering their growth and effectiveness Experience with various leadership assessment tools (e.g., 360-degree feedback, behavioral assessments) and their application in development Strong project management skills with the ability to manage multiple complex initiatives simultaneously, prioritize effectively, and meet deadlines Excellent interpersonal, communication (written and verbal), and influencing skills, capable of building rapport and trust at all levels Analytical mindset with the ability to interpret data, identify insights, and make data-driven recommendations Certifications in coaching (e.g., ICF), organizational development, or specific leadership assessment instruments Experience working in a global, matrixed organization with diverse leadership styles and needs Familiarity with change management methodologies and their application in leadership development initiatives A demonstrated passion for technology and its role in transforming business processes, aligning with Docusign's core offeringsAs the Sr. Learning & Development Manager, you will be instrumental in shaping Docusign's employee landscape, designing and implementing world-class development programs that empower our leaders and employees to embody our values, drive innovation, and lead with empathy and effectiveness in a rapidly evolving global environment.

You will play a key role in cultivating a robust leadership pipeline that supports our ambitious growth and strengthens our culture.

This position is an individual contributor role reporting to Sr. Director, Learning & Development.

Responsibility Conduct comprehensive needs assessments in partnership with HR Business Partners and senior leaders to identify critical leadership capabilities and development gaps across all levels (e.g., emerging leaders, frontline managers, senior executives) Design, develop, and implement innovative, scalable, and impactful leadership development programs, workshops, and learning experiences that align with Docusign's values and strategic priorities (e.g., formal training, experiential learning, coaching, mentoring, peer learning networks, simulations) Incorporate cutting-edge adult learning principles, neuroscience, and leadership theories into all program designs, ensuring relevance and effectiveness Lead the selection and management of external vendors, consultants, and executive coaches, ensuring high-quality and cost-effective partnerships Facilitate high-impact leadership development workshops and training sessions for diverse global audiences, fostering an engaging and interactive learning environment Provide coaching and guidance to leaders, supporting their individual development journeys and enhancing their leadership effectiveness Build strong relationships with internal subject matter experts to leverage internal knowledge and talent in program delivery Develop and implement robust evaluation methodologies and metrics to assess the effectiveness, business impact, and ROI of all leadership development initiatives Analyze program data and feedback to identify trends, generate actionable insights, and make data-driven recommendations for continuous improvement and evolution of programs.

Communicate program successes, challenges, and strategic direction to key stakeholders and senior leadership Build and maintain strong, collaborative relationships with HR Business Partners, senior leadership, and other cross-functional teams to ensure leadership development initiatives are integrated, supported, and aligned with organizational goals Act as a trusted advisor to leaders on leadership development best practices, trends, and solutions Champion a culture of continuous learning, growth, and feedback throughout the organization Curate and develop compelling learning content, including presentations, facilitator guides, participant materials, and digital learning resources Leverage Docusign's internal learning technologies (LMS, collaboration tools, etc.) to optimize program delivery, accessibility, and learner engagement

Required Skill Profession

Operations Specialties Managers