Sr. Learning Program Manager, Just Walk Out Global Education

Job description

Description
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations.

We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges.

We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Are you a full-cycle learning professional with proven experience delivering innovative learning solutions?

Are you excited by invention and innovation?

Do you thrive in bringing technology solutions to third party customers to grow and evolve their businesses?

Our Just Walk Out technology Global Education team is seeking an innovative, analytical, and full cycle Sr. Learning Program Manager to define, build and implement game-changing, just-in-time learning solutions at scale.

Our mission is to be Earth's most innovative and accessible knowledge provider - helping Just Walk Out technology internal and external partners unlock the future of retail.

We deliver world-class, scalable knowledge solutions that simplify even the most complex concepts.

Our solutions provide users actionable insights at their moment of need, and boost performance to reach KPI targets.

Key job responsibilities
In partnership with your Global Education peers, you will deliver innovative, scalable knowledge solutions to support our Just Walk Out customers in achieving their business priorities.

You will define business and end-user learning requirements, and partner with technology experts – internal and external – to deploy embedded learning capabilities to our diverse audiences.

You will collaborate with subject matter experts to design and maintain knowledge resources which enable moment of need self-service knowledge acquisition and which drive measurable performance impact.

You will ensure solutions support friction-free access through all needed media (Guided workflows, AR, VR, and other digital learning) and tools (3P tools, phones, tablets, computers).

A day in the life
Inclusive Team Culture
Here at Amazon, we embrace our differences.

We are committed to furthering our culture of inclusion.

We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.

We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance.

It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.

We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members.

We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.

About the team
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations.

We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges.

We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Business and human performance needs consulting, in order to build compelling business and user knowledge and skills requirement specifications.
- Designing, developing and driving adoption of innovative, scalable learning programs and performance support solutions from scratch to third-party global organizations.
- Developing successful blended solutions with Articulate Storyline and 360, MadCap Flare, Adobe Creative Suite, InDesign, and Premiere Pro, Camtasia, Captivate, Go Animate/Vyond, Figma etc.
Preferred Qualifications
- Master's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
- PMP
- Experience solving for knowledge and performance needs in a physical retail environments.
- Designing and delivering central knowledge bases and in-app learning solutions.
- Developing solutions using the latest industry trends (AI, VR, AR).
- Use of Learning Record Store (LRS) and xAPI technologies to surface learning KPIs and visualize data for impact analysis.
- Authoring with HTML, CSS, and/or web publication tools, web architecture, usability, UX and UI Design.
- Building systems and process technical requirements specifications.
- Use of API and scripting for tool integration.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

Other General