Sr. Manager, DevOps Engineering

Job description

Company Overview Docusign brings agreements to life.

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.

With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.

Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do We are seeking an experienced Engineering Manager to lead our Developer Platform and Infrastructure team.

In this role, you will oversee a team of talented software engineers responsible for the design, implementation, and optimization of our core development infrastructure.

This team builds the foundational systems that power our engineering organization, ensuring our developers have the tools, platforms, and environments they need to deliver high-quality software quickly and reliably.

You will work closely with engineering teams across the company to architect solutions that enhance developer productivity, improve CI/CD capabilities, and streamline workflows.

With a focus on reliability, security, and performance, you will help shape the technical direction of our platform while fostering a culture of collaboration, innovation, and engineering excellence.

This position is a people manager role reporting to the Director, Software Engineering.

Responsibility Lead, mentor, and grow a team of software engineers focused on developer platform and infrastructure Drive the design, development, and optimization of core systems that support build, test, deployment, and developer productivity Partner with architects and engineering leaders to identify developer and infrastructure needs while setting technical priorities Champion reliability, scalability, and security best practices in all platform services Oversee CI/CD improvements to accelerate release cycles and reduce friction in the development process Collaborate across teams to ensure platform solutions meet the evolving needs of the engineering organization Foster a culture of innovation, ownership, and continuous improvement Job Designation Hybrid: Employee divides their time between in-office and remote work.

Access to an office location is required.

(Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job.

Preferred job designations are not guaranteed when changing positions within Docusign.

Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring Basic 8+ years of combined software development and management experience across at least 3 different languages 8+ years of hands-on software development as an individual contributor Experience implementing DevOps practices and tools, including monitoring, logging, and alerting, with a focus on reliability and resilience Experience with CI/CD pipelines (e.g., Azure DevOps, GitHub Actions), containerization (e.g., Docker, Kubernetes), and infrastructure as code (e.g., Terraform, Ansible) Experience in test-driven development techniques via nUnit, xUnit, MsTest and other unit testing frameworks Experience with security best practices and compliance standards for infrastructure and application deployment Preferred Excellent problem-solving skills, with the ability to troubleshoot complex systems and collaborate effectively in a fast-paced environment Strong people management skills, including coaching, mentoring, and leading technical teams Experience in developing developer-facing front-end applications Familiarity with cloud technologies (Terraform, Ansible, etc.) and cloud stacks (Azure, AWS, GCP) Ability and desire to move across technology stacks fluently and easily Experience with on-call rotations, demonstrating the ability to effectively troubleshoot and resolve critical production issues under pressure, ensuring system stability and minimal downtime Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations: Washington, Maryland, New Jersey and New York (including NYC metro area): $170,900.00 - $251,325.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals.

Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.

You can count on us to listen, be honest, and try our best to do what’s right, every day.

At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.

Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.

And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.

If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.

We encourage great talent who bring a range of perspectives to apply for our open positions.

Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.

We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster #LI-HybridBasic 8+ years of combined software development and management experience across at least 3 different languages 8+ years of hands-on software development as an individual contributor Experience implementing DevOps practices and tools, including monitoring, logging, and alerting, with a focus on reliability and resilience Experience with CI/CD pipelines (e.g., Azure DevOps, GitHub Actions), containerization (e.g., Docker, Kubernetes), and infrastructure as code (e.g., Terraform, Ansible) Experience in test-driven development techniques via nUnit, xUnit, MsTest and other unit testing frameworks Experience with security best practices and compliance standards for infrastructure and application deployment Preferred Excellent problem-solving skills, with the ability to troubleshoot complex systems and collaborate effectively in a fast-paced environment Strong people management skills, including coaching, mentoring, and leading technical teams Experience in developing developer-facing front-end applications Familiarity with cloud technologies (Terraform, Ansible, etc.) and cloud stacks (Azure, AWS, GCP) Ability and desire to move across technology stacks fluently and easily Experience with on-call rotations, demonstrating the ability to effectively troubleshoot and resolve critical production issues under pressure, ensuring system stability and minimal downtimeWe are seeking an experienced Engineering Manager to lead our Developer Platform and Infrastructure team.

In this role, you will oversee a team of talented software engineers responsible for the design, implementation, and optimization of our core development infrastructure.

This team builds the foundational systems that power our engineering organization, ensuring our developers have the tools, platforms, and environments they need to deliver high-quality software quickly and reliably.

You will work closely with engineering teams across the company to architect solutions that enhance developer productivity, improve CI/CD capabilities, and streamline workflows.

With a focus on reliability, security, and performance, you will help shape the technical direction of our platform while fostering a culture of collaboration, innovation, and engineering excellence.

This position is a people manager role reporting to the Director, Software Engineering.

Responsibility Lead, mentor, and grow a team of software engineers focused on developer platform and infrastructure Drive the design, development, and optimization of core systems that support build, test, deployment, and developer productivity Partner with architects and engineering leaders to identify developer and infrastructure needs while setting technical priorities Champion reliability, scalability, and security best practices in all platform services Oversee CI/CD improvements to accelerate release cycles and reduce friction in the development process Collaborate across teams to ensure platform solutions meet the evolving needs of the engineering organization Foster a culture of innovation, ownership, and continuous improvement

Required Skill Profession

Operations Specialties Managers