Sr Manager, End User Computing

Job description

Job Description:
Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand.

As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand.

One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru).

McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.



McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

 

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.

Using AI, robotics and emerging tech, we’re digitizing the Golden Arches.

Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day.

But that’s where our diverse and talented teams come in.

They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

 

Check out the McDonald’s  Global Technology Technical Blog (https://medium.com/mcdonalds-technical-blog)  to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.




Department Overview

This opportunity is part of the Global Technology Infrastructure & Operations (GTIO) team, whose mission is to deliver modern and relevant technology that supports the way McDonald’s works.

GTIO provides best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management.


The Sr. Manager, End User Computing plays a critical role within the End User Infrastructure and Operations (EUIO) team.

Reporting to the Director of End User Computing, this leader will oversee the strategic and tactical management of endpoint devices—including laptops, tablets, and mobile devices—ensuring alignment with business needs and technical solutions.


As the Global Managed Endpoint (GME) product owner, this role drives roadmap development, adoption, financial oversight, and strategic vision.

The Sr. Manager will champion modern device management, cloud-first strategies, automation, and security compliance, while ensuring seamless integration with M365 services, productivity applications, and enterprise security tools.


This is a high-impact opportunity for a seasoned technology leader to shape the future of infrastructure and operations across McDonald’s global environment.




Duties


+ Lead the strategic direction and roadmap for endpoint device management across the enterprise.



+ Collaborate with cross-functional teams to ensure seamless integration of endpoint devices with productivity and security platforms.



+ Translate business needs into scalable IT processes and technical solutions.



+ Drive adoption of modern management tools, cloud services, automation, and AI capabilities.



+ Define product goals and key metrics; analyze customer behavior to identify new opportunities.



+ Own end-to-end product lifecycle from ideation to implementation and support.



+ Write epics, user stories, and acceptance criteria in Jira; lead agile ceremonies.



+ Validate testing outcomes and production releases; ensure quality and compliance.



+ Build strong relationships with stakeholders across global teams and executive leadership.



+ Apply design thinking to solve complex customer challenges with innovative solutions.





Qualifications


+ Minimum 5–7 years of relevant experience including but not limited to:

+ At least 3+ years of experience leading a team, preferably in a global or matrixed environment.



+ Proven experience with modern device management tools such as Microsoft Endpoint Manager, Intune, Jamf, Tanium, or similar.



+ Hands-on experience managing Microsoft Windows 10/11 and Apple macOS in large enterprise environments.



+ Strong understanding of foundational technologies including Active Directory, Entra, group policies, configuration and compliance policies.



+ Experience managing enterprise applications such as Microsoft Office, Adobe, Oracle, and others.



+ Experience with data loss prevention (DLP) technologies is preferred.



+ Exceptional relationship-building and communication skills across global teams.



+ Strong analytical and quantitative skills; ability to use data to drive decisions.



+ Demonstrated ability to manage complex technical products and influence outcomes.



+ Customer-centric mindset with a passion for delivering simple, relevant experiences.



+ Ability to navigate decentralized organizational structures and drive alignment.



+ Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.





Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes


Salary Range

The expected salary range for this role is $129,800 - $165,490 per year

The above represents the expected salary range for this job requisition.

Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.


Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).

Eligibility requirements apply to some benefits and may depend on job classification and length of employment.



Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.



Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.



McDonald’s is an equal opportunity employer committed to the diversity of our workforce.

We promote an inclusive work environment that creates feel-good moments for everyone.

McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job.

If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com.

Reasonable accommodations will be determined on a case-by-case basis.



McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.



Nothing in this job posting or description should be construed as an offer or guarantee of employment.



Requsition ID: 1979

Required Skill Profession

Other General