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Urgent! Sr Manager, End User Computing (EUC) & Identity Job Opening In Roswell – Now Hiring Vestis Services

Sr Manager, End User Computing (EUC) & Identity



Job description

**Description**

**Responsibilities/Essential Functions:**

End User Computing:

+ Oversee the corporate Microsoft Windows workstation fleet, including deployment, configuration, and lifecycle management using Microsoft Intune.
+ Manage software distribution, application packaging, patching, and endpoint security posture.
+ Ensure endpoints are compliant with company security standards and regulatory requirements.
+ Lead incident response and root cause analysis related to endpoint issues and serve as an escalation for support team incidents.
+ Administer and optimize the Microsoft 365 tenant, including Exchange Online, SharePoint, OneDrive, Teams, and other M365 collaboration tools.
+ Administer and manager the email security related platforms including Exchange Online Protection (EOP) within Defender and TrendMicro along with associated policies and tooling.
+ Partner with the Information Security team to enforce security standards and compliance policies in M365.
+ Ensure optimal performance and availability of M365 services and assist with licensing and usage reporting.

Identity & Employee Lifecycle:

+ Manage Active Directory (AD) and Microsoft Entra ID (formerly Azure AD), including directory synchronization, conditional access policy, and user access controls.
+ Implement and support Single Sign-On (SSO) solutions using Entra ID and SAML integrations with third-party applications.
+ Oversee identity lifecycle processes (joiner, mover, leaver) in coordination with HR, IT and business stakeholders.
+ Design and architect a cohesive employe lifecycle process using a suite of tools that could include AD, Entra ID, Service-Now, SailPoint Identity-Now, Ceridian Dayforce and Manage Engine as examples.
+ Drive automation and process improvement in identity and access management using scripting and integration tools.

Team Leadership:

+ Lead, mentor, and develop a team of engineers responsible for end user and identity platforms.
+ Prioritize work assignments, provide technical direction, and ensure high service quality.
+ Collaborate closely with HR, Security, IT Infrastructure, and Application teams to align IT services with business needs.
+ Develop and track key performance indicators (KPIs) and service level agreements (SLAs).
+ Manage vendor relationships, contracts, and support escalations.

**Key Qualifications:**

+ Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience.
+ 8+ years of related experience in IT, with 3-5 years in leadership or management role.
+ Proven experience managing Microsoft Intune, Active Directory, Microsoft 365, and Entra ID.
+ Familiarity with SSO technologies and SAML protocols.
+ Proven experience with identity lifecycle automation.
+ Strong understanding of endpoint security, identity governance, and collaboration platforms.
+ Excellent communication, interpersonal, and stakeholder management skills.

Preferred:

+ Experience with PowerShell scripting for automation.
+ Experience in supporting IT infrastructure in a manufacturing environment.
+ Knowledge of Microsoft SCCM is a plus.
+ Relevant Microsoft certifications (e.g., MS-102, SC-300, AZ-104) is a plus.
+ Knowledge of ITIL frameworks and best practices.
+ Experience working in regulated environments or with compliance frameworks (e.g., SOX, HIPAA).
+ Customer Service Orientation: Proven ability to work closely with users and IT support teams to enhance customer satisfaction.
+ Problem-Solving Skills: Strong analytical and troubleshooting skills with a focus on root cause analysis and permanent solutions.

**Working Environment/Safety Requirements:**

+ Ensure necessary working environment and capabilities to effectively carry out responsibilities if working from a non-Vestis location (remote work).
+ Ability and willingness to handle work related issues during all hours of the day, every day of the week, understanding the responsibility of our organization’s requirement for 24/7 production support.
+ Ability, willingness, and flexibility to travel as needed for approved work purposes in accordance with project and management schedules.

**License Requirements/Certifications:**

+ Valid U.S. drivers license (for rental cars when applicable)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.



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