Sr. Manager Risk & Resiliency

Job description

**About Us**

**Since 1989, SHI International Corp.

has helped organizations change the world through technology.

We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.**

**Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:**

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

**Job Summary**

The Senior Risk Manager plays a critical role in identifying, assessing, and mitigating risks that could impact the organization’s operations, reputation, or financial standing.

This leadership position is responsible for developing and implementing comprehensive risk management strategies, policies, and procedures to ensure compliance with regulatory requirements and support the organization’s overall business objectives.

The Senior Risk Manager works closely with senior leadership and cross-functional teams to evaluate emerging risks, recommend effective controls, and drive risk-aware decision making.

Key responsibilities include conducting risk assessments, overseeing enterprise risk management programs, preparing risk reports for executive stakeholders, and facilitating risk training and awareness initiatives.

Success in this role requires strong analytical skills, deep knowledge of industry standards and regulations, and the ability to communicate complex risk concepts clearly to all levels of the organization.

This position will be reporting to the SHI Somerset, NJ office as determined by SHI management.

**Role Description**

+ Establish and maintain comprehensive risk management frameworks, policies, and procedures to ensure effective management of risks within the organization's risk appetite.
+ Identify, analyze, and evaluate potential risks (operational, financial, strategic, compliance, reputational) that may impact the organization.
+ Continuously monitor risk exposure and prepare regular risk reports and dashboards for senior management and stakeholders, including relevant metrics (KPI’s, KRI’s).
+ Recommend, implement, and oversee risk mitigation and control measures to minimize the impact of identified risks.
+ Collaborate with business units, leadership, auditors, and external partners to address risk-related issues and validate controls for third parties, key projects, and business changes.
+ Ensure compliance with local, state, federal, and industry-specific regulations, staying current with industry trends and regulatory developments.
+ Lead investigations and response actions for risk events, including root cause analysis, corrective action planning, and incident management.
+ Conduct audits and control assessments, including liaison with internal and external auditors to ensure compliance with standards.
+ Coordinate and enhance enterprise risk management (ERM) programs, integrating risk considerations into business planning and decision-making processes.
+ Design and deliver training programs to increase risk awareness and foster a risk-conscious culture throughout the organization.
+ Oversee technology platforms used for risk assessment, reporting, monitoring, and establish performance metrics (KPI’s, KRI’s).
+ Provide risk insights and analysis to inform strategic business decisions, investments, and growth initiatives.
+ Enhance and maintain the firm’s Risk and Control libraries, Risk Register, and assess the accuracy and completeness of Risk and Control Self-Assessments (RCSA).
+ Mature standard document libraries and process flows for new projects and applications.
+ Identify and implement process improvement initiatives to strengthen the control environment, improve efficiencies, and drive cost savings.
+ Lead and manage the risk team, providing guidance, training, performance feedback, and coordinating cross-functional risk initiatives.

Behaviors and Competencies

+ Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
+ Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.
+ Business Acumen: Can develop and execute business plans to drive growth and profitability.
+ Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs.
+ Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
+ Continuous Improvement: Can identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts.
+ Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty.
+ Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
+ Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.

Skill Level Requirements

+ Risk Management Expertise: Comprehensive understanding and hands-on experience with risk management principles and practices.

– Expert/Advanced
+ Risk Management Software Proficiency: Skilled in utilizing risk management platforms to support analysis and reporting; experience with ServiceNow is a plus.

– Expert/Advanced
+ Project Management: Ability to oversee and direct projects to completion, ensuring goals are met and resources are utilized efficiently.

– Expert
+ Commitment to Quality and Ethics: Strong dedication to producing high-quality work and upholding organizational ethics, integrity, and compliance standards.

– Expert/Advanced
+ Adaptability in Fast-Paced Environments: Ability to work effectively in dynamic team settings, managing multiple tasks with shifting priorities.

– Advanced
+ Technical Proficiency: Experience using Microsoft applications (Word, Excel, PowerPoint, Project, Outlook) to support business operations; familiarity with Asana and Lucidchart is a plus.

– Expert
+ Data Analysis: Ability to examine, clean, transform, and model data to discover useful information and support decision-making.

– Expert
+ Stakeholder Management: Ability to effectively manage and align stakeholders to achieve business objectives.

– Expert

Other Requirements

+ Completed Bachelors Degree in Business, Economics, Marketing, Computer Science, or related fields required.
+ Minimum 10 years of experience in risk management or a related field, with a strong understanding of operational risk and business process improvement methodologies.
+ Minimum 10 years of experience in people management, with a track record of building high-performing teams.
+ Minimum 5 years of experience implementing or managing an ERM program.
+ Extensive knowledge of risk management frameworks and standards (e.g., ISO 31000, ISO 27001, ISO 22301, NIST, ITIL).
+ Experience with GRC (Governance, Risk, and Compliance) tools and related interfaces.
+ Willingness to travel up to 25% for internal business engagements and vendor assessments.
+ Flexibility to work extended hours as needed to support special projects.
+ Relevant certifications such as **Certified Risk Manager (CRM)** is required.

The base salary range for this position is $150,000 - $170,000.

The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Required Skill Profession

Other General