Description
:Essential Responsibilities:
Expected Qualifications:
Preferred Qualification:
Key Responsibilities
Strategic Leadership
Build and lead PayPal’s SRE Center of Excellence, shaping the vision, charter, and execution strategy.
Define global standards for reliability, observability, performance, and incident response across PayPal’s platforms.
Act as a thought leader for modern SRE practices, automation-first operations, and resilience engineering.
Operational Excellence
Drive reliability frameworks, playbooks, and governance models to ensure consistency and maturity across all SRE functions.
Partner with engineering and infrastructure teams to reduce toil, improve system availability, and optimize cost-to-serve.
Oversee the development of metrics and KPIs to measure and improve operational performance.
Innovation & Enablement
Foster a culture of automation, observability, chaos engineering, and continuous learning.
Enable teams to adopt emerging technologies and practices (e.g., AIOps, advanced monitoring, error budgets, service-level objectives).
Champion the adoption of DevOps and SRE principles across the engineering organization.
People Leadership
Recruit, mentor, and grow a diverse team of SRE experts and reliability advocates.
Promote a culture of collaboration, transparency, and inclusion across global teams.
Provide coaching and career development for senior engineers and managers.
Qualifications
10+ years of experience in large-scale engineering, operations, or infrastructure, with at least 5+ years in leadership roles.
Proven track record of building and scaling global SRE, DevOps, or platform engineering teams in complex environments.
Deep expertise in reliability engineering, cloud-native platforms, CI/CD, monitoring/observability, and automation frameworks.
Strong understanding of resilience, fault tolerance, incident management, and disaster recovery practices.
Demonstrated success in influencing senior stakeholders and driving cross-functional initiatives.
Exceptional leadership, communication, and organizational skills.
Preferred Skills
Experience with financial services, fintech, or other highly regulated industries.
Knowledge of AIOps, ML for operations, and modern reliability tooling.
Strong ability to balance strategic vision with hands-on execution.
Subsidiary:
PayPalTravel Percent:
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PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
For more information, visit .
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding.
Any such request is a red flag and likely part of a scam.
To learn more about how to identify and avoid recruitment fraud please visit .
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy.
And we can’t do this without our most important asset—you.
That’s why we offer benefits to help you thrive in every stage of life.
We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
To learn more about our benefits please visit .
Who We Are:
to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.
Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.
We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please .
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates.
Please don’t hesitate to apply.