Sr. Manager, Strategic Account Program

Job description

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge.

As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions.

Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

This role will work closely with partners and the global operations (GO) team to support development and implementation of strategies that deepen and grow the firm’s client relationships with complex large clients, such as banks.

The Sr. Manager works with the Strategic Relationship Lead(s) to understand each client’s business issues, support strategic growth plans, execute on the defined growth strategies, and further institutionalize the clients.

This individual will collaborate with client leaders and teams to bring the very best expertise, insights, and solutions across different groups to enable profitable revenue growth.

The role is well-suited for a high-performer with experience in professional services that can support the Strategic Relationship Lead(s) and client teams execute on growth strategies and cover key clients.

What You Will Do:

• Partner with the Strategic Relationship Lead and client team leaders to drive strategic account plan development and execution, including leading business development initiatives, client engagement strategies, events, and relationship management efforts.

• Enable growth, design, and scale the existing key account program to other strategic and commercial areas of focus for the Firm.

• Lead internal client team meetings to ensure continued progress on strategic and tactical goals, drive accountability, and support team execution of next steps.

• Help cultivate a broader community of invested partners and staff across the firm as well as lead community calls for individual clients and groups of clients.

• Oversee and conduct research to support banking clients and the Goodwin team, including market trends, internal client analytics, building a 360-view of client relationships, and geographies / sectors of interest.

• Drive business development goals of Client Development (CD) team, including support in identifying and tracking business leads and identifying new commercial growth opportunities.

• Ensure cross-functional coordination across the client account teams and in relevant client development team members, including reporting on key objectives, progress and metrics.

• Work collaboratively with the Strategic Relationship Lead(s) to build a playbook of best practices that can be leveraged by other firm clients where we are looking to deepen and broaden client relationships.

• Lead preparation and diligence for internal and client-facing meetings, ensuring alignment with Goodwin and client objectives and effectively showcasing Goodwin’s value proposition.

• Track and report on KPIs related to client growth, engagement, and cross-practice collaboration.

• Think strategically and creatively; leverage past industry experience and frameworks to identify net-new ways of identifying commercial opportunities.

• Develop and manage relationships with partners, clients, and GO team members.
  
  Cultivate a deep understanding of Goodwin’s practice groups so that you can effectively and strategically identify cross-functional synergies and opportunities to expand client relationships.

Who You Are:

• 8+ years of industry experience in any / all of the following industries: law, investment banking, management consulting, or related professional services role

• Prefer candidates with direct experience building and scaling strategic account programs in large professional services firm.

• Bachelor’s Degree with a track record of excellence; MBA, JD, or other advanced degree a plus but not required.

• Experience designing and operating a Strategic Client program in a scaled professional services organization.

• Strong business and business development acumen, with a focus on account planning.
  
  General knowledge of capital markets, M&A, and litigation a plus.

• Proactive, highly commercial mindset with experience thriving in a fast-paced professional environment.
  
  Ability to think strategically in a solution-oriented manner.

• Executive presence and experience working with senior client and internal stakeholders to affect change.

• Project management experience with excellent organizational skills; ability to manage activities and next steps across several client workstreams.

• Strong experience assessing data, identifying relevant insights, and building presentations for Executive-level stakeholders.

• Ability to shape and leverage research and competitive intelligence to identify business opportunities and support go-to-market strategies.

• Demonstrated ability to communicate persuasively, both orally and in writing with clients, lawyers, and staff.

• Ability to build strong working relationships across all levels of the organization; Works well both independently and collaboratively with the team in a cooperative, enthusiastic manner to accomplish the broader strategic goals.

• Ability to adapt to changing priorities and maintain a productive work effort, meeting deadlines and managing workload.

• Exercises sound judgment in handling sensitive and confidential information, effective and organized around managing multiple projects.

• Experience in key Goodwin industries – Technology, Life Science, Private Equity, Real Estate, Financial Services and where they converge – a strong plus.

• Excellent Word, Outlook, Excel, PowerPoint skills; quick to learn and adapt to new programs.

• Occasional travel.

• Work Culture hybrid office work environment.

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Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Flexible work arrangements and hybrid work schedule

• Health, dental, and vision insurance

• Life and disability insurance

• Retirement & Savings Plan

• Emergency back-up child and adult care

• Paid vacation, sick time off, and holidays

• Professional development and career advancement opportunities

• Employee recognition and reward programs

• Employee wellness and assistance programs

• Employee discounts and perks

​Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer.

This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by or by phone at 617-570-1800.

To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please the Recruiting Department.

Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed.

Requesting accommodations will not adversely affect the outcome of your application.
 

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers