Sr. Manager, Strategy and Operations, Specialist Strategy and Operations

Job description

Description
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud.

Our team empowers every customer to grow by providing tailored service, unmatched technology, and customer-obsessed support.

We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success.

This customer-first approach is how we built the world's most adopted cloud.

Join us and help us grow.

AWS Sales is seeking a Strategy & Operations Leader to align and support all of Specialist GTM direct and indirect teams aligned to AWS AI Applied Solutions and two other key sales teams.

This is global role that will partner with three Directors to help grow adoption for strategic AWS domains and services.

This role will will lead a team that works to continuously evolve forecasting models, analyze historic results, and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity.

This will include working with the Specialized Sales leadership to develop, and other leaders across Amazon to implement and manage the annual GTM plan, business processes, systems, reports and strategies that optimize business functions to meet organizational goals and initiatives.

This Specialist Strategy and Operations Leader will lead a team and act as a trusted business advisor to GTM Leader around the world, leveraging data and analysis to land business insights, develop GTM strategies, and scale the business.

Your insights will drive incubation and growth for some of the most complex, innovative and revenue driven offerings in the AWS portfolio.

This position also manages the administration and execution of the team’s goals and targets, including segmentation of business goals to the domain level , measurement of goal attainment, evolving and driving various demand generation campaigns and proposing improvements to the business to increase its effectiveness in driving desired results.

This position will be responsible for managing the rhythm of the business activities such as Weekly Business Reviews, Monthly Business Reviews, Quarterly Business Reviews, and other cadenced reporting and metrics.

As such, this position will require a technical depth of understanding of the Service offerings and solutions to meet end-customer needs and business requirements.

Key job responsibilities
- The successful candidate must be able to roll-up their sleeves, learn the technical solutions and understand the addressable opportunity by Geo and segment, and work directly with the data models to discern strategic insights.
- They will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities.
- They will be experienced at working with large data sets and the technical tools needed to work with them.
- They will have superb communication and customer-relationship skills, analytic insight, and possess stakeholder management skills at an executive level.
- Active collaboration with leadership in AWS Data Warehouse/Business Intelligence, Business Development, Finance, Marketing, Recruiting, and Compensation will be crucial to the effective execution of the responsibilities.
- They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.
- They will hire, develop, manage and motivate a team of high-performing sales operations professionals.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection.

Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.

Our inclusion events foster stronger, more collaborative teams.

Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Basic Qualifications
- 10+ years of senior leadership work in sales operations, sales strategy, finance, business development, or other related fields experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field
- Experience in leading a divisional sales operations team or equivalent responsibilities supporting a mid-to-large-scale, multi-geographical, high-tech, sales organization
- Experience hiring and leading a high-performance team
- Experience in multiple organizational functions such as compensation, forecasting, organizational development or equivalent
Preferred Qualifications
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience in business-process design
- Experience rapidly growing an organization and attracting, hiring, and maintaining top talent
- Experience working within a high-growth, technology company
- Master's degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $157,800/year in our lowest geographic market up to $260,800/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

Other General